Customer Success Director (Finance Services and Industry)

At Anaplan, we are a team of innovators who are focused on optimizing business decision-making through our leading scenario planning and analysis platform so our customers can outpace their competition and the market.

What unites Anaplanners across teams and geographies is our collective commitment to our customers’ success and to our Winning Culture.

Our customers rank among the who’s who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, LVMH and Bayer are just a few of the 2,400+ global companies that rely on our best-in-class platform.

Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas, we behave like leaders regardless of title, we are committed to achieving ambitious goals and we have fun celebrating our wins.

Supported by operating principles of being strategy-led, values-based and disciplined in execution, you’ll be inspired, connected, developed and rewarded here. Everything that makes you unique is welcome; join us and be your best self!

Anaplan is seeking a highly driven and dynamic Customer Success Director based in Paris. You will manage a team of 6–7 field resources (individual contributors) and oversee a strategic portfolio of customers within the Finance Services and Industry vertical. Reporting to the AVP of Customer Success, you will collaborate with teams across customer success wider team, sales, professional services, alliances, product, support, legal, and operations to drive customer outcomes and business performance. This role offers an exciting opportunity for an experienced manager with 3–5 years of leadership experience who is passionate about building high-performing teams and delivering transformative results.

Your Impact

• Execute Customer Success strategy to drive customer acquisition, implementation, adoption, and expansion.

• Lead and coach your team to deliver on quarterly objectives, balancing  customer retention, individual expansion targets (NNACV growth), and verified outcomes.

• Deliver accurate weekly and monthly forecasts through rigorous metric inspection.

• Build and maintain senior-level customer relationships, driving strategic alignment and securing operational commitments.

• Ensure successful Anaplan implementations and measurable business outcomes.

• Identify and mitigate emerging customer risks.

• Inspire a culture of customer excellence and high performance.

• Drive sustainable customer expansion and platform adoption.

Your Qualifications

• Proven success in a SaaS environment with strong business acumen and executive communication skills.

• Deep understanding of business, finance, accounting, and strategy.

• Critical thinker with strong prioritisation and execution skills.

• Collaborative, open-minded leader able to drive results and accountability.

• Knowledgeable on industry trends and financial reporting.

• Highly organised with strong ethical standards and a customer-first mindset.

• Strategic and operationally focused, able to align regional execution with corporate goals.

• Skilled in risk identification, problem-solving, and executive-level messaging.

• Experience working with third-party consulting partners.

• Proficient in agile software implementation methodologies.

• Minimum five years' SaaS experience, including 3–5 years of management.

• Experience negotiating large software agreements and driving commercial strategy.

Preferred Skills

• Background supporting enterprise performance management (EPM) or multidimensional SaaS platforms.

• Ability to blend strategic thinking with tactical execution.

• Strong problem-solving mindset focused on measurable value creation.

• Commitment to continuous learning and thriving in evolving environments.

• Alignment with Anaplan’s collaborative, values-driven culture.

Our Commitment to Diversity, Equity, Inclusion and Belonging 

Build your career in a place that thrives on diversity, equity, inclusion, and belonging. We believe in a hiring and working environment where all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We hire you for who you are, and we want you to bring your authentic self to work every day! 

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