Meals on Wheels Senior Data Specialist

Description

WHO WE ARE:

Volunteers of America Colorado is a nonprofit, faith-based organization dedicated to helping those in-need transform their lives. Through more than 50 distinct human service programs, Volunteers of America changes the lives of more than 140,000 vulnerable Coloradoans each year. VOA services include housing and emergency shelters, hunger and nutrition services, and many other community support programs. Our work touches the mind, body, heart and ultimately the spirit of those we serve. VOA integrates compassion with highly effective programs that build and strengthen communities.

WHAT MAKES VOA SPECIAL?

Volunteers of America Colorado believes unique challenges require unique and thoughtful solutions. VOA creates specialized programs to meet the critical needs of the communities we serve—our programs across Colorado look different because each community is distinct. We engage faith, relationship-building, and volunteers wherever we go to lift up and support Colorado’s most vulnerable citizens.

** The Senior Data Specialist supports data and reporting functions for the Meals on Wheels Program and

other VOA departments utilizing the Serv Tracker system. This role is responsible for accurately tracking,

compiling, and maintaining consumer demographic information, service records, and delivery data. The

Senior Data Specialist collaborates with the Program Manager to prepare program evaluations, reports,

and data for grant applications and compliance requirements. Additionally, the position contributes to the

training and implementation of the Serv Tracker data management system across relevant teams.

Essential Duties and Responsibilities

· Compiles and maintains records detailing the current status of all consumers served by the Meals on

Wheels Program and archives these records according to program rules and regulations.

· Creates reports for accounting, and all departments that use the Serv Tracker database, in addition to any

other data or reporting as directed by the Program /Project Manager or Director(s) (see below).

· Prepares monthly reporting and distributes by the 15th of each month.

· Prepares monthly unit report and distributes by the 10th, 15th of each month.

·  Prepares monthly meal service status reports.

·  Additional reporting as assigned

· Tracks and provides ANS Senior Director with the client and service data needed to prepare applications

for program funding and required status reports for all program funding sources as needed.

· Weekly report to the accounting department for MOW route sheets and distribute to accounting no later

than EOD each Tuesday (as a backup).

· Serves as the program liaison with the Accounting Department and as the coordinator for the monthly

contribution reminders and unit mailings. Coordinates with the Accounting Department in the creation of

customized Serv Tracker Reports.

· Provides information and clarifies services available for qualifying participants, which includes making

appropriate recommendations for service availability.

· Maintain updated accuracy of ServTracker manuals, update any changes that are communicated by the

Database and Systems Manager.

· Serves as the daily liaison for Meals on Wheels outer counties by coordinating meal units and route

sheets, and supporting Program Managers in maintaining accurate, timely communication on units served

and ensuring client updates are entered correctly in the ServTracker system.

· Serv as backup in the preparation of the daily route sheets for Meals on Wheels as requested/as needed

by the Program Manager or Associate Division Director.

· Serve as the primary administrator and subject matter expert for Meals on Wheels data systems (e.g.,

client databases, route management systems, funder reporting platforms).

· Ensure accuracy, completeness, and consistency of client, meal, route, volunteer, and billing data.

· Develop and maintain data quality standards, validation checks, and audit processes. 

· Troubleshoot data issues, resolve discrepancies, and implement corrective actions. 

· Track key performance indicators (KPIs) related to meals served, service levels, waitlists, routes, and client outcomes. 

· Analyze trends related to service volume, route efficiency, client demographics, and program growth. 

· Support forecasting, capacity planning, and continuous improvement initiatives. 

· Support reporting, data input, and other administrative tasks as required by the Program Manager. 

· Performs all other duties as assigned.

 WORKING CONDITIONS AND PHYSICAL REQUIREMENTS 

· Delive