Medical Assistant / Patient Care Coordinator III, GI Oncology

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Day - 08 Hour (United States of America)

The PCC III is a key member of the GI Oncology clinic care team, with a primary emphasis on inbasket panel management to optimize provider workflow and patient access. This role triages and manages patient communications (phone, portal/MyHealth messages), coordinates scheduling, tests, referrals, and records retrieval, and supports pre-visit planning. While the PCC III will receive training to assist with rooming and procedures, the primary function is proactive care coordination and panel management to ensure timely follow-up, accurate documentation, and high-quality, compassionate patient care. The position requires effective collaboration with physicians, nurses, medical assistants, and other clinic staff, a strong commitment to HIPAA compliance, and the ability to maintain organized, patient-centered service in a fast-paced environment.

A Brief Overview
As an Advanced PCC, this experienced role requires a thorough understanding of healthcare practices and the ability to apply theory into practice. The individual should independently execute a full spectrum of responsibilities, analyze complex issues, and devise solutions

What you will do

Key responsibilities include but are not limited to:

• Mastering PCC II Skills: Demonstrate proficiency in PCC II skills, acting as a model of professional development within the team.

• Complex Care Coordination: Undertake the coordination of multifaceted patient care, encompassing activities such as device monitor scheduling, processing, preparation, and result tracking.

• Procedure Assistance: Prep and assist with in-clinic procedures, and coordinate procedures with patients.

• Health Monitoring and Reporting: Monitor and report patient's lab results, blood pressure logs, weight logs, and other health tracking for medication management.

• Insurance Authorizations: Schedule peer-to-peer insurance authorizations for clinic visits, procedures/testing, and initiate and submit electronic prior authorizations for medications.

• Hospital Discharge Coordination: Coordinate and schedule appointments prior to hospital discharge.

• Additional Duties: Fulfill higher-functioning duties as defined by the department.

• Workforce Health and wellness: Coordinate transitional return to work (TRTW) assignments: Working within the TRTW framework to match TRTW participants with available work assignments.

• Ambulatory Multispecialty: Using special Third-party software / programs (such as CHOIR for pain; Glooko for endo).

• Allergy Asthma Immunodeficiency Clinic: Master Scheduling for all our providers, Develop EPIC flowsheets builds for Allergen testing documentation for food and environmental allergens.

• Anesthesia: N/A

• Gynecology: Superuser for medical devices: Clinitek & Trophon

Education Qualifications

• High School Diploma or GED equivalent AND one of the following:
  (1) Certificate of completion or official transcript from a medical assisting program
  (2) Completion of medical assistant training by a licensed physician or podiatrist
  (3) Certification as medical assistant through a Medical Board of California – approved medical assistant certifying organization

Experience Qualifications

• At least four years of overall experience as Medical Assistant

Required Knowledge, Skills and Abilities

• All levels require possession of knowledge, skills and abilities (job competencies) sufficient to function effectively at the level to which assigned.

• Knowledge of and ability to use and apply medical terminology in performing his/her duties.

• Knowledge of coding and billing regulations.

• Knowledge of computer systems and software used in functional area.

• Ability to speak and write effectively at a level appropriate for the job.

• Ability to solve problems and identify solutions.

• Ability to demonstrate customer service skills in interactions with all patients, families and staff, including high volume and stressful situations.

• Ability to work independently as well as an integral part of the patient care team.

• Ability to follow instructions and standard operating procedures.

• Demonstrated familiarity, knowledge and understanding of home health, practice care coordination, clinical care skills.

• Ability to de