Wait Staff

SUMMARY:

Responsible for assisting the Food & Beverage Supervisor in ensuring that all activities in the Food & Beverage Department are performed accurately and efficiently in accordance with all established policies, procedures, and internal control standards. The wait staff is responsible for providing quality Food & Beverage Department service in an efficient, courteous, and professional manner while displaying a high level of customer service.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Duties include, but are not limited to:

• Provides prompt, efficient, and courteous service to Guests.

• Retains expert-level knowledge of all beverages (including flavors, ingredients, and alcohol percentage) and house recipes of beverages offered by the enterprise.

• Serves as an order taker and cashier for all food & beverage transactions occurring on the restaurant.

• Ensures all food & beverage orders are prepared to Guests’ specifications.

• Replenishes beverages as requested.

• Monitors the service of alcoholic beverages and restricts Guest consumption accordingly.

• Maintains Guest self-service areas.

• Serves as a bar-back when required.

• Performs cleaning and stocking duties according to enterprise specifications.

• Adheres to all regulatory, departmental, and casino policies and procedures, and to TICS (Tribal Internal Control Standards).

• Performs other duties as assigned.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.

Promotes the following within the department and among all employees:

• Creates an atmosphere of fun for all casino guests.

• Encourages mutual respect, dignity and integrity with all employees, by setting positive examples at all times.

• Instills an atmosphere that encourages employees to share ideas, discuss concerns and resolve conflicts.

• Retains employees through involvement in employee training and development.

• Explains why we do things, in advance of doing them.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE:

Food service experience preferred. High School diploma (or GED) and 1 year of general work experience or an equivalent combination of education and experience required.

SPECIAL QUALIFICATIONS:

Strong organizational and interpersonal skills required. Experience working with applicable computer programs and Point-of-Sale system(s). Applicable alcoholic beverage service license required within 7 days of employment. ServSafe Food Handlers Certification required within 30 days of employment.

LANGUAGE SKILLS:

Ability to read and comprehend documents such as safety rules, operating and maintenance instructions, procedure manuals, and other related documents. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints.

MATHEMATICAL SKILLS:

Ability to add and subtract two digit numbers and to multiply and divide with 10’s and 100’s. Ability to perform these operations using units of American money and weight measurement, volume, and distanc