Sr. Product Quality & Safety Assurance Engineer

Want to help pets live their best lives?

We’re proud to be where the pets go and where the pet people go. If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you.

Our core values capture that spirit as we work to improve lives by doing what’s right for pets and people.

• Pet First – Protect & Empower. All pets should Live their Best Life. We put the needs of pets and pet parents at the center of everything we do.
• Foster the Fun – Connect & Bond. Our Passion for pets brings us together! We celebrate the journey of pet parenthood through district experiences, products, and services.
• Let’s Go! Own & Commit. We are stronger as One Petco team. We bring our unique superpowers and champion authenticity in everyone to drive success.

We’re proud to be 'where the pets go' to find everything they need to live their best lives for more than 60 years — from their favorite meals and toys, to trusted supplies and expert support from people who get it, because we live it. We believe in the universal truths of pet parenthood — the boundless boops, missing slippers, late night zoomies and everything in between. And we’re here for it. Every tail wag, every vet visit, every step of the way. We are 29,000+ strong and together we nurture the pet-human bond in more than 1,500 Petco stores across the U.S., Mexico and Puerto Rico, 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. In 1999, we founded Petco Love. Together, we support thousands of local animal welfare groups nationwide and have helped find homes for approximately 7 million animals through in-store adoption events.

Position Purpose:

To use quality assurance tools to manage problem resolution and to develop valid quality standards that contribute to the continuous improvement of products and processes.  Help to ensure that Petco Owned Brand products maintain industry leadership in standards of animal care, safety, and quality, and are compliant with all applicable laws/regulations. 

Essential Job Functions:

The incumbent must be able to perform all of the following duties and responsibilities with or without a reasonable accommodation.

• Provide quality assurance inputs and solutions throughout the Product Development and Life Cycle process by participating in appropriate and timely cross functional tasks and meetings as needed.
• Collaborate with certified global 3rd-party labs and internal stakeholders to develop and maintain standard protocols for all Owned Brand products. Develop valid, repeatable, and cost-effective test methods.
• On-board new and assist current vendors in understanding Petco OB protocols and standards for all QA requirements. Communicate quality expectations early in the product development process and ensure vendor compliance.
• Conduct research and use risk analysis tools such as failure modes and effects analysis (FMEA) as necessary during design reviews to minimize quality and safety issues both during development and for issues encountered in the field.
• Create testing plans to ensure new product development meets expectations to release purchase orders for shipping.  Collaborate with cross functional teams and vendors on all product, testing and manufacturing issues.
• Review QA processes, audit reports and applicable government certifications for factories.  Review reports that demonstrate compliance of products.  Assure compliance with appropriate protocols and reconcile issues.  Communicate compliance concerns to QA Director for vendor status assessment.
• Monitor and analyze all feedback from internal teams (Customer Relations, Stores, Distribution Centers, etc.) and determine need for incident investigation.  Partner with appropriate parties to develop solutions, and ensure corrective action is implemented in a timely manner.
• Identify patterns of unsatisfactory vendor performance (repeated failures in testing, late testing or shipping, excessive field complaints) to facilitate and implement correction action plan to improve performance.
• Assist QA Director