Vice President – Strategic Partnership & Client Experience

The role sits within the Affluent Product Expansion team. You will steer the product and experience optimization across the Affluent Product Expansion team and work closely with partners in Finance, Marketing, Servicing, Digital, Corp Development and Connected Commerce Line of Business.

Job Responsibilities 

• Be a dynamic leader with experience in the premium HNW financial product space
• Manage and support the strategy and brand, manage a complex program, and ultimately deliver on our product vision and execution. 
• Build and leverage cross functional relationships to drive new product development and effectively deliver and execute on key product initiatives and strategies, with an analytical yet customer-focused lens.
• Support development of our portfolio strategy through industry awareness and competitive insights, market research studies, and customer segmentation and analysis

Required Qualifications, capabilities, and skills

• 7+ years of proven premium strategic partnership and client experience, with knowledge of financial product management
• Analyze customer feedback and insights that will drive product decisions and prioritization
• Lead cross functional working teams in order to deliver on our product roadmap, particularly as it relates to servicing and value proposition
• Partner with operations and travel to drive a servicing model and create business requirements for execution
• Support the creation of a marketing and communication strategy/playbook for our new product and customer segment
• Develop materials for Business Reviews with executive leadership and other forums by crafting a comprehensive story of our product strategy
• Partner with Corporate Development, Digital, and Strategy to execute on our final value proposition requirements as well as benefits activation

Preferred Qualifications, capabilities, and skills

• Ability to conduct journey mapping and business requirements, working with digital, business architects, and technology
• Ability to facilitate effective meetings with senior subject matter experts
• Ability to communicate effectively with senior leaders, LOB working group, and key stakeholders to convey information that is accurate and concise
• Bachelor’s degree required, Masters preferred

 

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans