Leadership Development Program Specialist

WM, a Fortune 250 company, is the leading provider of comprehensive waste and environmental services in North America. We are strongly committed to a foundation of operating excellence, professionalism and financial strength. WM serves nearly 25 million customers in residential, commercial, industrial and municipal markets throughout North America through a network of collection operations, transfer stations, landfills, recycling facilities and waste-based energy production projects. 

I. Job Summary 
 
This position provides a level of expertise in facilitating classroom learning, evaluating participant performance, and coaching to reinforce learning. Prepares for learning events, conducts classroom management, facilitates course-ware, and conducts assessments. Implements and maintains processes, procedures and programs to ensure a positive learning experience for participants.  
 
II. Essential Duties and Responsibilities 

• Uses the instructional materials (Instructor Guides, learning objectives, assessments, activities) and content to prepare and execute the program logistics to ensure mastery of the training objectives 

• Coordinates the backend of training courseware and practice activities (group discussion, brainstorming, questioning) to ensure facilitators are equipped to meet training objectives. 

• Coordinates the delivery and scheduling of material for both new and existing training offerings. 

• Configures the appropriate learning platforms to engage trainees in active learning to maximize on the job performance 

• Uses various learning technology strategies (guided learning, hands on exercises, digital pathways) to ensure the content is delivered given the learning environment 

• Supports a group to acquire skills, make decisions, or complete tasks by use of program communication and administration techniques. 

• Uses enrollment and platform management techniques to engage trainees, manage participation tracking, respond to technical issues, and keep trainees focused on the task at hand 

• Seeks to understand the true nature of the performance gap (what it is and why it exists) through the analysis of learner data 

• Performs operational assessments of participants vial the LXP during classroom instruction. 

• Develops a holistic view of program delivery problems, identifies root causes, and suggests process or platform-based solutions. 

• Uses appropriate professional skills; voice, body movement, gesture, eye contact, question handling, etc. to manage vendor relationships and stakeholder communications 

• Attends to  class room and digital set up (communications, evaluations, recaps, pre-work, materials requests, LXP/LMS requirements, room set up and breakdown etc.) to ensure scheduled session is prepared and productive throughout. 

• Collaborate with team members to improve overall success and support company key objectives. 

• Observes, evaluates and tracks learners as needed (post-training) based on performance and engagement data. 

• Reviews and offers suggestions for edits and enhancements in training curriculum, materials, and digital user experience on an as needed basis. 

• Participates in team planning activities to assist with implementing and training related strategic initiatives. 

III. Qualifications 
The requirements listed below are representative of the qualifications necessary to perform the job. 

 

A. Education and Experience 
 

• Education: Bachelor's Degree (accredited) in Business, Marketing, Human Resources, or Education, or in lieu of degree, High School Diploma or GED (accredited) and four (4) years of relevant work experience. 
   
• Experience: Three (3) years of relevant work experience delivering and facilitating training programs (in addition to education requirement).