Sr. Business Analyst - Salesforce

Overview

You’re invited to join our dedicated team of Salesforce professionals, pushing the envelope to provide Esri with industry-leading Salesforce solutions! You get excited about making connections that enable others to work smarter. You know that by analyzing how work occurs in our organization, teams are enabled to manage processes in more sophisticated ways. You’ll contribute to new features and capabilities, boosting the efficiency of our sales and other CRM users using Experience Cloud, CPQ, CLM, and other Salesforce and App Exchange products. Be part of the team that manages our global instance of Salesforce, supporting over 5,000 sales and service users in 100 countries.

Responsibilities

• Elicit business requirements using a variety of methods to support business analysis and solution development
• Perform hands-on configuration of Sales Cloud, Experience Cloud, and other Salesforce and App Exchange products
• Support, coordinate, write test scripts, and provide testing in all stages of SDLC (Unit, Integration, Testing, and UAT)
• Identify essential components in a solution design, distinguishing them from optional or nice-to-have elements
• Collaborate with product owners and stakeholders to prepare or develop user stories as part of an Agile scrum team
• Proactively communicate and collaborate with clients and technical teams to prioritize requirements, propose potential solutions, identify quick fixes or workarounds, and develop model business processes
• Generate and update analysis artifacts and deliverables to capture business and technical requirements, including use cases, business rules, and business process models
• Drive and challenge IST and business colleagues to optimize designs and work products
• Collaborate on weekly production deploys and post-production support

Requirements

• 5+ years of experience between Salesforce configuration and business analysis
• Business analysis skills to identify technical and process optimization options
• Hands-on configuration experience such as flows, validations LEX record pages, and formula fields
• A firm grasp of the Salesforce security & sharing model (OWD, role hierarchy, profiles, permission sets, sharing rules, public groups)
• Understand object architecture and relationship model principles such as parent/child, master-detail/lookup/junction relationships
• Knowledge of SOQL, SQL or similar database query languages
• Ability to effectively prioritize and execute your work
• Adept at conducting research into application and process related issues; knowing when to ask for help or escalate an issue
• Exceptional communication skills, both verbal and written, to effectively drive consensus and collaborate with clients, team members, and management
• Proficient in effectively present solutions in a demo or peer review setting, explaining the business need, talking through your solution, and answering technical questions
• Experience in agile application development and support, enabling effective collaboration within a scrum team
• Bachelor's in Business, Information Systems, Computer Science, or a related STEM field

Recommended Qualifications

• Salesforce Sales Cloud configuration experience in a high-tech environment
• Salesforce Admin certification
• Experience with API management, middleware (Mulesoft), and other integration technologies
• Experience with Flosum CICD
• Master’s in Business, Information Systems, Computer Science, or a related STEM field

#LI-TM1

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Total Rewards

Esri’s competitive total rewards strategy includes industry-leading health and welfare benefits: medical, dental, vision, basic and supplemental life insurance for employees (and their families), 401(k) and profit-sharing programs, minimum accrual of 80 hours of vacation leave, twelve paid holidays throughout the calendar year, and opportunities for personal and professional growth. Base salary is one component of our total rewards strategy. Compensation decisions and the base range for this role take into account many factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

A reasonable estimate of the base salary range is$72,800—$135,200 USD

The Company

At Esri, diversity is more than just a word on a map. When employees of different experiences, perspectives, backgrounds, and cultures come together, we are more innovative and ultimately a better place to work. We believe in having a diverse workforce that is unified