Intern - Data Informatics Analyst

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

Company Description

ServiceNow is making the world of work, work better for people. Our cloudbased platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.® 

We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better. 

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow. 

Job Description 

Data Informatics Intern (Masters Level) 

As an integral member of ServiceNow's GDM Analytics team, the Data Informatics Intern will leverage analytics, data science, and business acumen to help organizational leaders make data-driven decisions. 

This role will work with opportunity, contract, and usage data to help the organizations of Go-To-Market, Enablement, and Compliance get the most out of their people. This will involve creating predictive analytics solutions and standing up reporting capabilities for the Go-To-Market & Global Deal Management teams. 

Typical questions you may be asked to answer will range from explicit reporting such as “What was the opportunity win rate of the Proposals team compared to the overall ServiceNow win rate?” and also more nuanced questions such as “Which customers would be the best fit for a certain product line?” 

Job Responsibilities 

The Data Informatics Analyst Intern will be responsible for conducting ad-hoc analyses, dashboard creation, and predictive analytics.  This individual must possess high business acumen as well as a strong understanding of data and analytics to drive impactful business decisions. 

Responsibilities include but are not limited to: 

• Conduct ad-hoc analyses based on shifting business needs using SQL, Python, R, and/or Excel 

• Build explainable machine learning models to answer complex business problems 

• Regularly present to organizational leaders on the insights they uncover 

• Create reporting capabilities using PowerBI and/or Tableau 

• Take a proactive approach to analytics to suggest the next best steps based on initial insights 

• Pull/combine various (sometimes disparate) datasets together accurately and efficiently 

• Provide compelling data visualizations that drive business leaders towards data-driven decisions 

 

 

Qualifications

 

• Currently enrolled in Analytics Masters program (or related field)  and on track to graduate between Dec 2024 - June 2025

• 1-2 years of analytics, data engineering, and/or data scien