Associate Director, Patient Support & Reimbursement Strategy (H&N)

At Genmab, we are dedicated to building extra[not]ordinary® futures, together, by developing antibody products and groundbreaking, knock-your-socks-off KYSO antibody medicines® that change lives and the future of cancer treatment and serious diseases. We strive to create, champion and maintain a global workplace where individuals’ unique contributions are valued and drive innovative solutions to meet the needs of our patients, care partners, families and employees.

Our people are compassionate, candid, and purposeful, and our business is innovative and rooted in science. We believe that being proudly authentic and determined to be our best is essential to fulfilling our purpose. Yes, our work is incredibly serious and impactful, but we have big ambitions, bring a ton of care to pursuing them, and have a lot of fun while doing so.

Does this inspire you and feel like a fit? Then we would love to have you join us!

Overview

The Genmab Patient Support Services Program (PSS) is a cornerstone of our unwavering commitment to patients. Genmab Patient Support Services (PSS) offers a comprehensive suite of resources designed to support patients, care partners, and healthcare providers. These resources address critical needs such as treatment education, access to medicines, and affordability barriers associated with prescribed treatments.

Our PSS supports both our current and pipeline products, delivering omni-channel customer support and facilitating patient access. The team is dedicated to improving patient experiences by ensuring timely and effective medication delivery.

The Associate Director, Patient Support and Reimbursement Strategy (for

Head & Neck and Colorectal Cancer) will play a key role in the strategic development and supporting tactical execution for both patient support programs and reimbursement initiatives for Genmab’s portfolio. This role will support all Genmab products, with primary focus on Oncology. This role will also collaborate on additional PSS initiatives, particularly those related to training, and will identify opportunities to innovate and enhance patient support throughout the treatment journey. The position involves close collaboration with internal and external stakeholders, including the PSS Internal Call Center and Field Teams, Brand Marketing, Market Access, Legal, Regulatory, Medical, Compliance, Corporate Communications, and Vendor Partners.

The ideal candidate must be highly organized, flexible, and capable of managing multiple complex projects while working with cross-functional teams under tight deadlines.

Key Responsibilities:

Strategic Leadership

• Partner with Brand teams to support and align on patient support design, and operational execution

• Serve as the primary PSS and reimbursement strategy lead for the franchise, while providing scalable strategic support across the broader Genmab portfolio.

•  Provide expertise for both medical and pharmacy benefit reimbursement

• Provide strategic direction on patient access needs, affordability solutions, and payer-driven value-based programs to optimize support for patients to access their therapy.

• Drive the development and support the execution of omni-channel PSS strategies to support access, affordability, and engagement goals.

Agency & Budget Management

• Manage relationships with agencies of record (AOR) and media partners, ensuring efficient business planning and budget oversight.

Program Design & Implementation

• Be the PSS liaison to the brand, identifying patient and caregiver needs to appropriately access the brand

• Develop the PSS program design and inventory of services for product launch, working with PSS ops team and internal stakeholders.

• Ensure alignment with Genmab’s strategic objectives, addressing key patient journey barriers related to access, affordability, and support, in collaboration with PSS Operations Team.

Digital Strategy & Enablement

• Work with internal stakeholders and set the strategic vision and roadmap for digital enablement across Patient Support Services and reimbursement programs, supporting all Genmab products with primary focus on Oncology.

• Provide strategic oversight for the design and evolution of digital ecosystems that support patients, care partners, HCPs, and field teams, including websites, portals, and omnichannel communications.

• Partner with IT, digital, brand, market access, field, and compliance stakeholders to align digital strategy with business priorities, access objectives, and payer requirements.