Analyst, Client Success

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Job Description

The Program Analyst role is within the broader Global Client Services organization and responsible for implementing and supporting loyalty programs running on Visa proprietary applications.

Visa Loyalty Operations team helps issuers, merchants, and acquirers execute marketing promotions that change and reward cardholder behavior, increase revenue and build deeper, more profitable customer relationships. Our robust loyalty applications provide options for program customization and enhanced cardholder experiences, helping our clients to differentiate their loyalty programs from the competition.

The ideal candidate will be a self-motivated, highly collaborative team player who is proactive at identifying and resolving issues. This individual contributor position is based Austin office location.  Relocation assistance can not be provided.

What you’ll do:

• Your responsibilities will grow with the role, but the list below provides a picture of the tasks you’ll be doing at the outset:
• Develops a subject matter expertise on Loyalty services and provide proactive operational support with minimal direction.
• Liaisons with product management team to identify support or implementation gaps prior to product rollouts and assist in resolution of those gaps.
• Communicates technical and business changes to internal staff with various levels of technical knowledge.
• Implements methodologies for analyzing changes, identifying impacts, communicating potential impacts to Client Support staff including populating internal knowledge bases.
• Coordinates and influences cross-functional Visa teams (globally and regionally) in technology, product management, marketing, and/or client services organizations to ensure delivery on commitments.
• Responsible for own workflow assignments and take initiative to resolve problems and meet deadlines.

What you'll bring:

• A passion for solving problems.
• A way with words that makes technical topics easy to understand
• A keen eye for getting to the root cause of an issue
• A love of helping people
• An ability to manage multiple tasks and keep them all on track
• Able to jump into projects outside of your comfort zone at a moment’s notice

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualifications

• 2 or more years of work experience with a Bachelor’s Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD)

Preferred Qualifications

• 3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) in Finance, Analytics, Computer Science, Engineering, or related technical field
• 2+ years of Tier 2 level Technical Support experience is preferred
• Deep understanding of database SQL, web application and Agile software development
• Advanced in Microsoft applications (Word, Excel, and PowerPoint)
• Intermediate level in BI Reporting tools such as MicroStrategy or Tableau
• Strong technical aptitude with the ability to absorb technical information and apply it to business solutions
• Extended knowledge of payment processing and/or banking industry
• Proven ability to service and support a range of internal and external customers, often in parallel and within a shifting set of priorities.
• Excellent professional communication skills

Additional Information

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires t