Product Owner, Client Experience

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.

We’re seeking a future team member for the role of Product Owner, Client Experience to join our Global Collateral team. This role is located in Lake Mary, FL.

Role Overview:

As Product Owner for the Client Experience & UI Pod within Global Collateral, you will own an end-to-end client process/journey, driving the maintenance and innovation of new capabilities and enhancements under the "Unified Client Experience" mandate. You will play a key role in building a strategic digital experience centered on our clients’ evolving needs, redesigning our core collateral management platform, and creating seamless connections to other BNY capabilities to deliver a best-in-class, signal-based client experience.

In this role, you’ll make an impact in the following ways: 

• Own and manage the full product lifecycle for the client experience journey, from conception through launch and ongoing enhancements.
• Redesign and consolidate legacy AccessEdge capabilities into intuitive, uniform, global tools with customization based on user preferences and needs.
• Lead cross-functional teams to deliver high-quality, client-centric digital solutions aligned with Global Collateral objectives.
• Introduce and evolve digital adoption and training frameworks, integrating seamlessly with adjacent BNY products.
• Utilize data-driven insights to inform product decisions and prioritize features balancing client needs and business goals.
• Provide standardized client enablement and servicing toolsets, including self-service client-facing tools to empower clients.
• Manage product backlogs, refine user stories, and facilitate agile ceremonies within the Pod.
• Collaborate closely with stakeholders across BNY to ensure alignment and effective communication.
• Monitor product performance, track key metrics, and recommend improvements.

To be successful in this role, we’re seeking the following: 

• Bachelor’s degree in Business, Finance, Technology, or related discipline, or equivalent work experience. Advanced degree preferred.
• 5+ years of product owner experience, preferably within financial services or securities industry.
• Proven experience managing end-to-end product lifecycles and roadmaps.
• Strong strategic thinking, decision-making, and stakeholder management skills.
• Familiarity with digital adoption tools, and client experience design.
• Experience working as a Product Owner in agile environments and leading cross-functional teams.
• Excellent communication skills with ability to translate complex concepts for diverse audiences.
• Knowledge of collateral management, securities markets, and related regulations.
• Experience with UI/UX principles and collaboration with design teams.
• Ability to leverage data insights to drive product innovation and client satisfaction.

At BNY, our culture speaks for itself, check out the latest BNY news at:

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 Here’s a few of our recent awards: 

• America’s Most Innovative Companies, Fortune, 2025
• World’s Most Admired Companies, Fortune 2025
• “Most Just Companies”, Just Capital and CNBC, 2025

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. 

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Ve