Associate Director Field Excellence

Job Description

About This Role
The Associate Director Field Excellence oversees the US organization’s CRM, Field Deployment and Field Communication capabilities. Responsibilities include all aspects of governance, design, execution, and support for all field teams (MS, Rare Disease, MA&R, Biosimilars, Neuro-Psych and any other new USO franchises). This role requires close partnership with all field leadership teams (DGM/Exec Dir/etc.) and Business Unit Leaders to ensure tight alignment between information collected and disseminated through our CRM system, business unit strategy and operational activities to support field effectiveness. This position will work closely with the data and analytics (D&A), Customer and Market Insights (CM&I), Forecasting & Analytics, Finance, Human Resources, IT, and supporting vendors. Field Deployment, CRM and Field Communications specialists or dedicated contractors/vendors report to this role and manage the daily operations of this function.

What You Will Do
•    Provide strategic leadership and prioritization for our Field Technology in close partnership with the leadership of our field teams. Develop and implement the vision and strategy for sales and marketing tools and capabilities.
•    Engage in long-term planning for major CRM enhancements and technical capability building in close partnership with our IT partners. Regularly lead Lessons Learned and Best Practice Sharing sessions to assess and bring forward learnings to future programs.
•    Improve our field support model guiding the team to close gaps in training or technical capabilities to resolve the most business critical needs.
•    Evaluate proposed field deployment changes and routinely analyze existing field effectiveness to determine the appropriate resourcing and targeting of personal promotion.
•    Improve processes to support regular call planning, targeting and alignment activities to enable a highly agile team with predictable and controlled resource requirements
•    Regularly enhance and deploy field communication capabilities for clear and complaint access to material and information for our US based field teams.

Who You Are  
You enjoy being a key collaborator who can bring innovative technology to life using your unique ability to translate complex business needs to functional business requirements. People in the business rely on your to be their advocate and you can balance many different stakeholders. You can simplify complex and intertwined operational activities for your stakeholders, but you can also dive into technical details to guide and develop your team.

Qualifications

Required Skills
•    7+ years of Commercial Biotech/Pharma Experience 
•    Experience with Veeva CRM, Salesforce.com, Javelin/Zaidyn, Veeva Align and Excel 
•    Detail oriented with a strong track record of executing on successful projects 
•    Ability to conduct in-depth analysis, but also present high-level results in a simplified manner

Preferred Skills 
•    Project management
•    People leadership

Additional Information

All your information will be kept confidential according to EEO guidelines.

Why Biogen?

Our mission to find therapies for neurological and rare diseases is a unique focus within our industry and this shared purpose is what connects us as a team. We work together to overcome obstacles and to follow the science. We are resilient as we strive to make an impact on our patients’ lives and on changing the course of medicine. Together, we pioneer. Together, we thrive.

At Biogen, we are committed to building on our culture of inclusion and belonging that reflects the communities where we operate and the patients we serve. We know that diverse backgrounds, cultures, and perspectives make us a stronger and more innovative company, and we are focused on building teams where every employee feels empowered and inspired. Read on to learn more about our DE&I efforts.

All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, sexual orientation, marital status, race, color, national origin, ancestry, ethnicity, religion, age, veteran status, disability, genetic information or any other basis protected by federal, state or local law. B