Associate Director of Sales

City Experiences is seeking a Associate Director of Sales for our operation in Chicago, IL.

About You:

This person will be adaptable, dynamic, and embody City Experiences’ RESPECT Service System. 

About the Opportunity:

Do you share City Experiences’ passion for providing amazing experiences? If you’re an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you. As we say at City Experiences’, why work when you can cruise? The Associate Director of Sales (ADOS) will successfully manage the sales team including recruitment, training, coaching, motivating, development, and retention. ADOS will oversee implementation & execution of city sales strategy and tactics to ensure sales goals are achieved.

Essential Duties & Responsibilities:

Sale Team Management & Sales Development:

• Focuses on retaining and recruiting top caliber account managers
• Provides and executes an integration plan for each new hire or promotion
• Motivates, coaches, develops and directs account managers
• Works with sales team to close and/or remove tentative holds on inventory
• Provides annual performance reviews
• Develops positive working relationships with other department heads and peers
• Supports Account Managers sales efforts, by hosting showcases, visiting targeted accounts and attending tradeshows when appropriate
• Attends and supports Account Managers at networking and professional association events
• Helps Account Managers resolve customer issues

Sales & Marketing:

• Assists in the development of the city Sales and Marketing Plan.
• Plan includes account development activities for key customers and prospects within each market segment
• Develops specific sales strategies with Director of Sales and appropriate Sales Managers for targeted accounts
• Works with Director of Sales and City Directors to develop city’s cruise management plan
• Identifies and recommends local market advertising and promotion opportunities

Administrative & Financial Duties:

• Works with Director of Sales to develop budgets and sales goals according to company guideline
• Provides a monthly Sales Forecast to the General Manager and Director of Sales
• Develops comprehensive knowledge of reservation system application
• Maintains integrity of the reservation system, including proper recording of sales activities and order information
• Works with HQ on projects as necessary

Other:

• Additional job duties as assigned

Requirements & Qualifications:

Minimum Qualifications:

• Minimum of 5 years of total sales experience consisting of at least 3 years of hands-on experience in proactive and reactive face-to-face selling and minimum of 2 years of supervisory experience
• Bachelor’s degree in a discipline related to the work of the position OR equivalent work experience
• Hospitality/Food and Beverage experience
• Successfully managed a sales team
• Keep well informed on city’s business priorities and objectives/goals and ensure that all city sales efforts support achieving them
• Communicate effectively in oral and written form
• Develop and maintain key sales accounts
• Recruit, train and develop successful sales professionals
• Negotiate agreements effectively
• Analyze and solve problems
• Listen effectively, assesses the situation, determine relevant issues, identify solutions and gain consensus
• Work with Microsoft Office applications (especially Word & Excel) and sales management software
• Translate sales analyses & research into sales actions RESPECT

About Us:

City Experiences’ passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you’re an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.

The RESPECT Service System embodies City Experiences’ mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

The Company is proud to be an Equal Employment Opportunity