Hi. We’re Hummingbird.

We’re elevating patient access so patients can get healthcare how, when, and where they need it.  We partner with healthcare systems to transform how patients access care, enabling their providers to focus on what matters most – caring for patients. By managing patient access as a technology-enabled service, we help health systems stabilize costs and improve patient experience while creating good jobs that attract and retain talent in the industry.  Our team of experts is obsessed with the connection between the people, processes, and technology that make healthcare organizations hum. Join us and help build the healthcare experience we want for our communities, our families, and ourselves.

Summary

Responsibilities

Be the calm problem-solver behind the scenes—support Epic stability and revenue cycle workflows that patients and staff rely on.

We’re hiring Analyst and Sr. Analyst Epic Professional Billing (PB) professionals for our Service Delivery team! This is hands-on, operational work: you’ll spend your time resolving tickets, handling break-fix issues, and delivering optimization projects that keep Epic Professional Billing running smoothly for the client’s teams and for the patients they serve.

In the Professional Billing space, that means working within Resolute Professional Billing: charge entry and edit management, claim submission and scrubbing workflows, remittance posting, denial management queues, and the configuration that keeps professional billing moving without unnecessary friction.

A typical day includes a steady flow of requests and problem-solving: you’ll triage and troubleshoot incoming tickets, dig into workflows and build to find root cause, coordinate with client stakeholders to confirm needs and priorities, and document changes so fixes are traceable and repeatable. Depending on level, you’ll lead more complex work—anticipating downstream impacts, guiding decisions, and mentoring others.

What You’ll Do

• Act as an extension of a client’s Epic team, supporting day-to-day stability and continuous improvement in Epic Professional Billing.

• Triage and resolve incoming tickets: clarify the issue, reproduce it when needed, determine urgency/impact, and move it through to resolution.

• Handle break-fix work by troubleshooting workflows/build, identifying root cause, and implementing safe, well-tested fixes.

• Translate requests into clear, testable requirements—confirming what success looks like before you build.

• Configure/update Epic build within your specialty area, following standards and keeping documentation clean and traceable.

• Plan and execute appropriate testing (unit/integrated/regression as needed), validate outcomes, and ensure fixes don’t create downstream issues.

• Communicate clearly and consistently with client stakeholders and internal teammates: status, timelines, risks, tradeoffs, and next steps.

• Escalate when risk, complexity, or impact crosses thresholds—and bring recommended options, not just problems.

• For Senior roles: Lead more ambiguous troubleshooting, anticipate dependencies, drive prioritization, and mentor others to strengthen ticket quality, root-cause analysis, and delivery practices.

• For Senior roles: Deliver small optimization projects that improve reliability, reduce friction, and help the client’s teams work more effectively.

The Details

• Employment Eligibility: Candidates must be legally authorized to work in the United States without sponsorship.

• FLSA Status: Exempt

• Compensation (Analyst): Expected range is $79,200 to $103,000. New hires typically start between $79,200 and $95,000, depending on experience and internal equity.

• Compensation (Senior Analyst): Expected range is $100,000 to $130,000. New hires typically start between $100,000 and $120,000, depending on experience and internal equity.

• Location: This position is remote. You must work from a location within the United States with consistent internet service.

• Work Type: Full-time

• Schedule: Monday-Friday, 8:00AM - 5:00 PST business hours, with some flexibility.

• Travel: 2-3 times/year for company events or client visits.

• Benefits: Comprehensive medical, dental, and vision coverage; paid time off; 401(k); parental leave; career development support; and more.

Required & Desired Skills

What You’ll Bring

Requirements

• Current Epic certification in P