Campaign and Delivery Producer-Sr. Associate

Part of the Marketing Channel Execution & Delivery team, a Campaign Producer is the connection point between Lines of business’s marketing teams and Email, Ad and Direct Mail Delivery Teams.  We are seeking an experienced campaign and delivery production manager with excellent communication and collaboration skills. In this role you will meet with partners from Lines of Business regularly as well as the delivery teams for email, ads and direct mail.

As a Sr. Associate on the Channel Execution team you will collaborate across teams to streamline execution and delivery across channels.  You will be working in a fast-paced environment, using your creative and critical thinking to analyze, understand and resolve complex problems.  You will support the Lines of Business marketing teams, joining upfront strategy meetings and facilitating capacity forecasting as a subject matter expert on execution best practices across owned email, sms, push, ads and direct mail.  You will shepherd marketing campaigns across all channels from asset delivery to deployment ensuring seamless execution.    You will facilitate status meetings, work sessions and issue mitigation to ensure all marketing campaigns are executed seamlessly.  You will also support capacity planning for delivery teams in partnership with lines of business partners.  

Job Responsibilities 

• Regular 1on1s with line of business partners 
• Become a subject matter expert on cross channel execution process, capabilities, tools and timing 
• Become a subject matter expert on line of business campaign strategy and priorities  
• Support on business requirements gathering in partnership with lines of business 
• Facilitate forecasting with lines of business and work with campaign execution teams to ensure campaigns have support 
• Provide status updates (change requests, timeline changes) on requests and communicate across all channel delivery teams 
• Escalate and triage issues and questions between lines of business and delivery teams 

Required Qualifications, capabilities, and skills 

• 3+ years of experience as a producer, project manager or account manager  
• Excellent communication skills (written and oral) with meeting facilitation experience 
• Proficient with Microsoft 365 Suite 
• Experience working in project management/work flow tools 
• Positive outlook with a “yes and” attitude  
• Ability to stay calm under pressure while also having a sense of urgency and ability to juggle multiple moving parts of a project 
• Experience communicating with leadership  
• Experience in account management  
• Experience in end to end execution of at least one of the following channels: Email, Media, Direct Mail 
• Ability to think strategically, and understand the big picture while also understanding the details that make the big picture happen

Preferred qualifications, capabilities and skills 

• Experience in Workfront a plus
• Experience working and navigating in a fortune 500 company or large complex organization
• Bachelors degree or higher 

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable acco