Director, Billing

Thank you for considering a career at Ensemble Health Partners!

Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.

Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!

O.N.E Purpose:

• Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.

• Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.

• Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.

The Opportunity:

CAREER OPPORTUNITY OFFERINGS: 

• Bonus Incentives 
• Paid Certifications 
• Tuition Reimbursement 
• Comprehensive Benefits 
• Career Advancement 
• This position pays between $75,600 - $126K based on experience

​The Director of Billing assists with providing the strategic vision for all Billing functions and is responsible for the performance and effectiveness of the department. Some of the key responsibilities include managing the daily workflow of the department, monitoring processes and performance to identify trending issues, and developing training or procedures to address these issues. The Director will lead a team of managers to ensure key performance goals are attained and exceeded while overseeing departmental performance to ensure best practices are utilized and optimized. He or she will provide strategic vision and leadership for billing across the entire organization and will be responsible for developing and implementing short and long-term plans and objectives to improve revenue, compliant billing, accelerate cash, and reduce denials. The Director will work closely with partners in Patient Access, Follow Up, RI, Denials Management and others to identify and correct trends to ensure first-time billing accuracy.

Job Responsibilities include, but are not limited to:

• Prepares high level reporting as requested from clients and additional leadership. Regularly monitors data to identify gaps in the operations and works with key parties/departments to resolve the issues. In addition, monitors ongoing issues to ensure new processes are consistently followed and maintained.
• Organizes functions through establishing clear accountabilities and decision rights, delegation of duties and appropriate departmentalization. Provides coaching and holds team accountable to department and/or organizational policies. Establishes departmental goals with the managers to optimize performance while improving operations to increase customer satisfaction and meet the financial goals of the organization.
• Participates in monthly, quarterly and annual key indicator goal setting. Prepares and presents annual business plan, including goals and review of prior year results as requested. Reviews, updates, and implements policies and procedures to support the vision and goals.
• Accountable for a comprehensive and effective communication strategy with the department that promotes a common understanding of the market, vision, strategy and accountabilities. Promotes a culture of two-way communications and creates opportunities for staff participation. Ensures employee engagement through intentional coaching and mentoring.
• Responsible for implementing short- and long-term plans and objectives to ensure compliant billing, improve revenue, accelerate cash, and reduce denials. The Director will work with their leadership team and coordinate across functional areas of revenue cycle to identify and implement corrections to denials, incorrectly billed claims, payer billing updates and workflow processes related to billing activities. They will empower staff to develop methods of process improvement, including planning, setting priorities, conducting systematic performance assessments, implementing improvements based on those assessments and maintaining improvements achieved.
• Leads new client implementations by assisting with pr