Staff Program Manager, Field Enablement

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Remote, US  

An overview of this role

The Staff Program Manager, Field Enablement is a grade 8.

As an individual contributor reporting to the Director of Global Sales and Customer Success Enablement, you will be responsible for the design and delivery of end-to-end strategic programs and initiatives that encompass both the Commercial and Enterprise segments for the AMER geo. You will act as an enablement consultant to the business, providing insight-based data-driven results that align with GitLab’s organizational goals and objectives. 

In this role, you will work cross-functionally, with primary stakeholders in AMER Field Sales as well as Product Marketing, Field Communication and Content, Customer Success, Solutions Architects, Revenue Strategy and Analytics, and Field Enablement teams. In collaboration with these groups, you will create prioritized, targeted learning programs with measurable outcomes aligned with our company strategy. You will seek to understand the impact of these programs on your cross-functional stakeholders and ensure a cohesive, inclusive motion that considers all routes to market.                                                                                                                                                                                                 

If you are a strong program manager with a background in quota-carrying roles, a strong understanding of the sales process, a track record of producing high-fidelity Enablement programs with quantifiable results, and if you are ready to embrace a fast-paced, iterative environment, this might be the right opportunity for you! 

What you’ll do  

• Partner with sales leadership and other senior GitLab leaders to assess, plan, and execute enablement programs that drive measurable, improved sales performance through content, training, facilitation, and coaching. 
• Lead the creation and support of enablement activities based on departmental strategy, company mission, and CRO  priorities
• Drive adoption of new skills through coaching, follow-up communications, and measurement
• Facilitate repeatable cadences for driving pipeline generation, pipeline progression, and other foundational enablement programs like territory planning, account planning, account teaming, and sales onboarding
• Maintain updated content and courses in LMS and Content Management platforms. 
• Act as a trusted advisor to the business by advocating for AMER Field Sales teams while prioritizing the Field Enablement roadmap
• Effectively leverage comprehensive GTM enablement processes and frameworks to ensure consistency of programs and outputs
• Pivot when necessary and embrace iteration to accommodate agility within the organization

What you’ll bring 

• Experience working with Field leadership teams, with a proven ability to deliver information in a clear, concise, and meaningful way and drive influence with this senior audience.
• Experience in quota-carrying  role(s) (Enterprise Sales preferred) 
• Strong understanding of pre-and post-sales motions, including sales, customer success, and partner motions
• Demonstrated track record of program design, development, and implementation with measurable results
• Strong Executive Presence and business acumen with functional expertise to deliver impactful programs with a high ROI
• Highly detailed and process-oriented
• Experience working with Salesforce.com, Clari, Highspot, Gong, Groove, and Spekit or similar tools is a plus
• Flexible, fast learner, willing to iterate and prioritize agility over perfection 
• A customer-focused mindset, with high levels of empathy and understanding for both the Field and customer audiences

How GitLab will support you

The GitLab Field Enablement team exists to inspire our field and partners to achieve high levels of success through the acquisition and application of knowledge, skills and behaviors - at scale - that improve productivity and accelerate customer outcome