Financial Crimes Supervisor

Supervise ICCU’s fraud program including strategic direction, communications, cross-department collaboration, reporting, and executive engagement. Establishes a tone of discernment in the way the team treats members’ victims versus fraudsters differently. Supervises the fraud function, including Fraud Officers, Fraud Intern, and the processes and systems associated with it. Leverages data analytics to identify root-cause of fraudulent events, cluster and segmentation analysis, trend analysis, and proactively recommends both preventive and detective measures. Responsible for the protection of the Credit Union and members from fraud, including managing fraud alerts and fraud investigations, interfacing with members, team members, and law enforcement.

 

Duties and Responsibilities:

• Ability to select, aggregate, analyze and synthetize information in a way that is presentable to Management, and that drives clear actions.
• Knowledge of process creation, process improvement and control design.
• Proactive in assessing fraud trends and recommending improvements to Management.
• Provide an EAGLE level of Service while engaging Credit Union’s members and non-members on the phone, while fact-finding.
• Educate fraud victims on fraud prevention, leveraging Credit Union material.
• Ability to complete transactional research, find evidence and succinctly document the rationale and conclusion of researched fraudulent events.
• Document investigation results in the appropriate system in a timely, complete, and clear manner.
• Ability to leverage data to assess trends and recommend solutions to prevent applicable fraudulent events.
• Keep Management informed of new and unusual fraud events, recommending potential resolutions for prevention.
• Responsible for the monthly fraud report, and additional ad-hoc reports.
• Determine strategies for fraud prevention and event response and work across business units for implementation and ongoing execution while staying abreast of the fraud landscape, and proactively develops strategies for impeding and detecting these events.
• Communicates succinctly and effectively.
• Lead the fraud efforts of ICCU through teamwork, influence, and persuasion.
• Responsible for all data analytics associated with the fraud function to proactively predict trends, understand existing fraud occurrences, and analyze past activity in making recommendations for changes to strengthen ICCU’s fraud posture.
• Exercise leadership and effective communication skills and practices in sharing recommendations across appropriate business lines, and management in building consensus and cooperation for implementation.
• Is always abreast of available anti-fraud technology in the market, and is proactive about understanding its value proposition, and making recommendations of these innovations to management.
• Responsible for development, implementation, and retention of investigative case documentation for all alerts and fraud cases worked across the institution.
• Supervise, coach and train Fraud Officers and Fraud Interns including correlating work schedules and workload, conducting one-on-ones, managing daily and long-term priorities, and monitoring service levels.
• Responsible for complaint resolution and response for complaints involving fraud and Fraud Team Members, including responses to the Idaho Department of Finance, Better Business Bureau, etc.
• Prepare monthly and ad-hoc fraud reports as needed.
• Responsible for the creation, updating, and periodic review of written fraud-related policies and procedures.
• Assist in conducting audits of fraud controls from time to time, including creation and updating of a fraud risk assessment.
• Manage and work fraud alerts generated by fraud software and web-based solutions employed by ICCU, and maintain proper evidencing documentation.
• Receive and manage workflow related to reports of fraudulent activity originating from the branches, other departments, and other institutions.
• Responsible to provide real-time communications and updates on emerging fraud trends to appropriate stakeholders as needed.
• Interface with law enforcement; coordinate the filing of police reports, court attendance, and other tasks associated with prosecution of fraudulent activity.
• Work with Accounting on insurance bond claims and fraud loss GLs as needed.
• Responsible to ensure proper use of technology resources by Fraud Team Members such as public record databases, video surveillance, social media websites, etc. during fraud investigations and interfacing with law enforcement.
• Assist with other duties and projects as assigned.

 

Qualifications:

Bachelor’s degree in Busin