IT Delivery Lead

Position Summary:

The IT Delivery Lead is a newly created, enterprise-wide role at the center of a deliberate effort to transform how Vallen’s IT organization receives, prioritizes, and delivers work. This is not a role stepping into an established function — it is a role that will help design, build, and operationalize that function from the ground up.

Vallen’s IT organization is in active transformation. We are implementing a structured framework to bring transparency to how IT capacity is allocated across operational stability, incremental improvement, and strategic change. The IT Delivery Lead owns the operating backbone of this model: the intake process, the prioritization governance, the delivery visibility, and the accountability structures that make it work.

In the near term, this means working through ambiguity. Some processes exist in early form; others will need to be created. Platform integrations are being built in parallel, which means portions of this role will operate through interim, manual workflows while tooling catches up to design. The right candidate sees the build phase as the opportunity, not the obstacle.

This is a delivery leadership role built on process discipline and cross-functional influence. It is not a project management or technical role — it is the operating system of IT delivery governance across applications, data, infrastructure, digital, and integrations.

 

What You Will Do In Year One:

You will step into an active transformation — inheriting processes that are partially designed, workflows that are still manual in places, and a platform integration roadmap that is in motion. In the first months, you will stabilize and run what exists while identifying where design gaps still need to close. You will assume P1 incident command, take ownership of the newly launched intake process, and stand up Problem Management discipline in ServiceNow. As integrations mature, your focus shifts from bridging systems manually to governing the process that runs on top of them — and from executing reporting cadences by hand to owning the dashboards that replace them. Throughout, you are not just running processes; you are finishing building them.

 

Essential Duties and Responsibilities:

Intake & Prioritization

• Own and manage the intake process for IT-related requests, including system enhancements, new technology evaluations, data needs, strategic initiatives, and citizen-developed solutions — ensuring business-built applications and automations are reviewed for security and environmental fit before deployment.
• Evaluate incoming requests for completeness and alignment to business priorities before routing for review.
• Facilitate discovery conversations with business owners and IT teams to ensure requests are well understood and actionable before work begins.
• Ensure all requests move through established governance and prioritization channels — and hold that line consistently, including when requests arrive outside the process.
• Apply a structured framework to classify incoming work across operational stability, incremental improvement, and strategic change — ensuring prioritization decisions reflect actual IT capacity and organizational impact.
• Identify opportunities to leverage existing capabilities or more efficient approaches before initiating new work.

Delivery Coordination & Visibility

• Coordinate delivery activities across IT workstreams, ensuring work is clearly defined, assigned, sequenced, and progressing.
• Translate approved priorities into actionable work items, milestones, and timelines.
• Maintain backlogs, boards, and work items across operational and transformation initiatives; ensure end-to-end status is visible to the right stakeholders at the right time.
• Track progress, dependencies, risks, and blockers; proactively surface issues requiring attention or escalation — with context and impact, not just status.
• Own ITSM change management end-to-end — ensuring changes move through proper review, approval, and communication before reaching production.
• Facilitate working sessions, standups, and cross-team checkpoints to keep teams aligned and moving.
• Support release planning and coordination, including validation of completion and handoffs.

Governance & Accountability

• Lead standing triage sessions to review incoming requests, assess priority, assign work, and communicate back to requesters consistently.
• Maintain portfolio visibility across all active workstreams and provide leadership with clear reporting on delivery performance and capacity — initially through manual reporting cadences, and progressively through integrated dashboards as tooling m