Banking Relationship Specialist (Hmong Bilingual)

Come Grow with Us and Join an Award-Winning Organization! Stearns Bank is looking for a Banking Relationship Specialist. This is an in-office position located in Hmongtown Marketplace in St. Paul, MN. 

JOB SUMMARY

As a Banking Relationship Specialist, you will focus on Stearns’s Bank Deposit Growth Initiatives by developing and maintaining relationship with national businesses, nonprofits, and consumers. You will be responsible for generating new business through prospecting, calling, social networking, and referrals on a continual basis. You will make both face-to-face and telephone sales calls to existing and prospective customers to increase the products per customer ratio and support Stearns Bank’s goals of being a high-performing organization. This position will provide support at our branch locations and production offices.

Starting annual salary of $47,000.00. Employment offers will be dependent upon the selected candidate’s relevant qualifications and experience.

RESPONSIBILITIES

• Generate new business through prospecting, calling, social networking, and referrals from EFD, SBA, National, Commercial, and Consumer lending.
• Collaborate with the Deposit Sales team to establish outbound call campaigns.
• Build and maintain a production pipeline by establishing and maintaining relationships with new and current clients.
• Work with and promote IntraFi Network account development to new and existing customers.
• Assist all levels of the Company’s personnel in working with current and prospective customers.
• Act as a self-starter while demonstrating cross-functional collaboration with business partners.
• Develop business relationships by asking for referrals from current clients and vendors.
• Make outbound sales calls (phone and face-to-face) on existing and potential customers individually or as part of a team.
• Actively interact with customers, prospects, and coworkers to build strong business relationships.
• Maintain awareness of marketplace products, practices, rates, and changes to capitalize on emerging opportunities.
• Develop a strong understanding of products, services, sales skills, and service standards.
• Find opportunities to sell Stearns Bank products and services.
• Cross-sell Mastercard Debit Cards, Merchant Services, Credit Cards, Autobooks, and other cash management tools.
• Maintain a solid understanding of commercial and personal lending for referral purposes.
• Handle a high volume of phone calls both incoming and outgoing with integrity, delivering outstanding customer service, and seeking to gain 100% of customers' business.
• Follow up with written “thank-you” notes on all new account sales.
• Manage assigned portfolio, initiating customer courtesy calls to increase products per household and ensure customer satisfaction.
• Continue to develop selling skills using company tools such as literature, videos, and role-playing with team members.
• Represent Stearns Bank by actively participating in business and industry-related organizations, social networking, and other professional activities as appropriate.
• Participate in developing and promoting customer experience with onboarding and continued relationship building.
• Demonstrate excellent time management skills, with the ability to prioritize when multi-tasking.
• Attend and contribute to sales meetings, sales activities, and functions; participate in Stearns Bank sales/referral promotions.
• Provide backup support as needed, demonstrating partnership and collaboration.
• Maintain accurate documentation of daily activities.
• Develop and strive to attain personal goals for oneself.
• Ensure loss prevention and security in alignment with this position.
• Complete required training and maintain a solid understanding of all legal and regulatory compliance issues relevant to this position.

QUALIFICATIONS

• Bilingual with proficiency in Hmong and English.
• Shown experience in results-oriented sales, preferably in the banking or financial services industry.
• Solid understanding of banking products and services, planning, goal setting, pro