Senior Product Manager

Parachute Health is transforming post-acute care through the leading digital ordering platform for medical equipment and supplies. We replace the outdated, error-prone paper and fax process, which negatively impacts over 30 million patients annually, with a system that’s 10 times faster. Our platform connects a vast network of Home Medical Equipment (HME) providers, clinicians, and payors across all 50 states, ensuring millions of patients get the life-saving products they need quickly and efficiently. Join our team and make a difference in patient care.

About the Role

You will own one of the most critical and interconnected parts of the Parachute platform: ensuring clinicians, suppliers, patients, and payors have accurate, timely, and actionable coverage information at the point of care. Eligibility & Benefits sits at the intersection of integrations, data models, workflows, and downstream clinical and operational decisions—making this a highly systems-oriented product space.

You will be responsible for building and evolving Parachute’s E&B capabilities, supporting new payor launches, and expanding integrations that power eligibility checks, benefit interpretation, and downstream workflows. You will operate in a highly regulated, B2B healthcare environment and become a subject-matter expert in the payor product space, partnering closely with Engineering, Product Design, Operations, and external payor partners.

This role will balance product strategy, discovery, and execution across both 0→1 initiatives and scaling core platform functionality.

Responsibilities

Product Strategy & Ownership

• Own the Eligibility & Benefits product area, including vision, roadmap, and execution
• Define and evolve Parachute’s E&B strategy to support new payor launches, expanded lines of business, and increasingly complex coverage rules
• Translate payor requirements, regulatory constraints, and operational needs into clear product direction and sequenced delivery plans
• Define MVPs and release slices that optimize for time-to-value while maintaining platform integrity and scalability
• Establish and track success metrics for accuracy, coverage confidence, operational efficiency, and downstream conversion

Discovery & Customer Understanding

• Lead discovery with payors, providers, suppliers, and internal operations teams to deeply understand E&B workflows and pain points
• Partner with Product Design to run research, validate assumptions, and iterate toward usable, trustworthy solutions
• Synthesize qualitative and quantitative insights into clear problem statements and decision-ready artifacts
• Become a trusted internal expert on eligibility standards, benefit structures, and payor-specific nuances

Delivery & Execution

• Partner closely with Engineering to scope, sequence, and deliver E&B functionality across integrations, APIs, and user-facing workflows
• Support new payor launches by defining required E&B capabilities, data mappings, and operational readiness
• Manage dependencies and tradeoffs across payor, platform, and downstream product areas
• Build and maintain product artifacts including PRDs, workflow diagrams, integration specs, and release documentation
• Ensure E&B solutions are resilient, observable, and designed for iteration as payor requirements evolve

Cross-Functional Collaboration

• Work in tight partnership with Product Design, Engineering, Operations, and Client Success to deliver cohesive solutions
• Coordinate with external partners and vendors (e.g., clearinghouses, payors, integration partners) to align technical and product requirements
• Communicate product decisions clearly and proactively, creating shared understanding across diverse stakeholder groups
• Represent the E&B product area in planning, prioritization, and escalation discussions

Qualifications

• Product Management Experience: 4–7+ years of product management (or equivalent) experience
• Systems Thinking Background: Experience owning or contributing to products that involve interconnected systems, shared platforms, complex data flows, or multi-step workflows (e.g., platforms, integrations, infra-adjacent products, marketplaces, fintech, healthcare, or enterprise SaaS)