Sales Administration Analyst - CuraScript SD - Hybrid - Lake Mary, FL

POSITION SUMMARY

The Sales Administration Analyst is responsible for ensuring clients receive superior service. As a Support Representative, you will be responsible for the day-to-day care of managing customer needs while collaborating with other internal departments in resolving daily service issues. The Support Representative will apply standard techniques while taking calls, keying orders, and submitting maintenance requests for accounts. The sales support rep will work very close with the  Sales Account managers to ensure all requests are submitted and completed accurately.

How You’ll Make an Impact:

• Answer incoming calls pertaining to but not limited to: Orders, new accounts, and account maintenance

• Independently resolve customer conflicts including but not limited to: Tracking of product, order placement, eligibility, standing orders, contract administration, credit requests and returns
• Effectively collaborate with internal departments to resolve customer issues, including the sales, credit, and distribution center departments as needed
• Multi-task between several tasks at one time

What You'll Need:

• High School Diploma with 2 to 3 years customer service experience or a 4 year degree
• Proficient in Microsoft Office Suite and Outlook
• Intermediate knowledge of ecommerce platforms; Preferred
• Excellent and confident phone presentation and communication skills
• Collaborative mind set and understanding of how to collaborate with a team and other internal departments
• Multitasking, self-starting individual with a NOW attitude
• Proven Strong analytical and problem solving skills, strongly preferred 
• Ability to work confidently in a fast-paced environment
• Willingness to work a flexible schedule between 8:30am to 7pm est.
• Can work remotely if needed
• This role requires some travel

This is a hybrid role and will require the ability to work in-person in our Lake Mary office.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.