Jr. Account Manager

Job Title: Junior Account Manager

Department: Account Management
Location: Remote
Reports To: Director of Account Management

About Us

HCIactive is an innovative InsurTech company transforming the insurance industry through technology, data, and customer-centric design. Our platform helps brokers, carriers, and policyholders streamline processes, reduce friction, and make smarter decisions in real time.

Position Overview

As a Junior Account Manager, you will play a key role in supporting client relationships and ensuring customer satisfaction. You’ll collaborate with internal teams to deliver outstanding service, resolve issues, and identify opportunities for clients to gain more value from our products. This role is perfect for someone who enjoys building relationships, solving problems, and learning the ins and outs of insurance technology.

Key Responsibilities

• Client Relationship Management:
  Support day-to-day communication with clients, ensuring their needs are met and issues are resolved promptly.
• Account Support:
  Assist Senior Account Managers in onboarding new clients, setting up accounts, and training users on our platform.
• Product Expertise:
  Develop a strong understanding of our technology, features, and integrations to effectively guide clients and answer questions.
• Issue Resolution:
  Work with Product and Support teams to troubleshoot client issues and track resolutions through completion.
• Reporting & Insights:
  Prepare account reports, analyze usage data, and identify trends or opportunities for improvement.
• Renewals & Retention:
  Support renewal efforts by maintaining client satisfaction and highlighting product value.
• Cross-functional Collaboration:
  Partner with Sales, Product, and Marketing teams to deliver client feedback and improve offerings.

Qualifications

• Bachelor’s degree in Business, Communications, Marketing, or related field (or equivalent experience).
• 1–2 years of experience in account management, customer success, or client-facing roles (preferably in SaaS, fintech, or insurance).
• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Analytical mindset with attention to detail.
• Familiarity with CRM tools (e.g., Salesforce, HubSpot) and data reporting tools a plus.
• Passion for technology and innovation within the insurance space.

What We Offer

• Comprehensive health, dental, and vision benefits
• Career growth opportunities in a rapidly expanding company
• Collaborative and inclusive work culture
• Hybrid or remote work flexibility

Salary Range: $50,000 - $60,000