Headend Manager

Our culture lifts you up—there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated.

Time Type:

Regular

Job Description :

About Our Company

Breezeline is a dynamic, innovative company providing the very best Internet, TV, and Voice service to the US markets we serve. We Are ‘Above And Beyonders’, who consistently strive to surprise and delight our customers by doing the unexpected. We continually look for new and better ways to enrich our customers’ lives through connected and memorable experiences. 

As the eighth-largest cable operator in the United States, Breezeline reaches more than 1.7 million homes and businesses in 13 states with Internet, TV, Voice and fiber services. Headquartered in Quincy, MA, Breezeline is a subsidiary of Cogeco Communications Inc. (TSX:CCA).

Why Work At Breezeline?

As one of the country’s fast-growing Internet service providers, Breezeline offers our colleagues a vibrant workplace culture and excellent career opportunities. As a proudly diverse and inclusive organization, we believe that every person’s unique individuality should be welcomed and celebrated, and their abilities and potential should be honored and recognized. It is a key part of our culture to actively promote opportunities internally to ensure that you are never static in your career with us.

Internal Values – How we act

We’re proud that Breezeline is unlike any other employer in the industry. We work hard, but we never lose sight of the big picture. We understand that our colleagues are looking for more than just a great job – they want an extraordinary life – and at Breezeline, we want to make that a reality.

And here is how we do it.

Fun: We laugh a lot. It makes every day brighter, and if you don’t love what you do, you’re not doing it right.

Job flexibility: We think everything you do matters – at work and home.

Discounted services: We offer our customers some fantastic services, and we think you deserve to enjoy them in your home, too.

Total Rewards: Let’s be honest, everyone wants to make a good salary. We offer attractive total rewards and a great culture to go along with it. We’ve got you and your family covered with one of the best packages in the business.

Career evolution: At Breezeline, you get more than just a job. You get all the tools you need to learn, grow, and achieve your career goals!

Cutting-edge technology: Do you have a passion for technology? Great, we do, too. At Breezeline, you will get the opportunity to manage, influence, play, create, fix, and re-shape the industry.

About The Job

Position Summary:

This position is accountable for proper operation of all equipment, performance and maintenance within the Headend, hub and OTN facilities in accordance with company guidelines and local, state and federal regulations.  The Headend Manager also has supervisory responsibilities for all Headend supervisors and technical staff. 

Responsibilities:

• Responsible for direct supervision of all employees assigned to the Headend function including:  hiring, training, assigning and directing work 

• Coordinate Headend staff and on-call rotation and accountability in 24/7 operations

• Maintain strict change control discipline with staff

• Define, verify and correct all facility standards and monitoring (Headend, Hub, OTN and office locations)

• Ensure proper engineering standards with voice, video and data engineering staff

• Working with technical operations personnel to ensure all services are delivered to the customer in an uninterrupted and consistent basis.  Interfaces with necessary personnel and vendors to ensure all processes are handled efficiently and effectively.

• Ensure schematics and historical records for the Headend is maintained to ensure that maintenance and service activities as well as compliance with regulations are documented.  This includes documenting the signal distribution specifics to remote hubs over the transport networks.

• Performs training of system personnel as needed, as well as, provide direction and assistance for training of all te