Patient Safety Officer

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

 

About Duke Regional Hospital

 

Pursue your passion for caring with Duke Regional Hospital in Durham, North Carolina, which ranks as the number four hospital in the Raleigh-Durham, North Carolina area, accordingto U.S. News and World Report for 2023-2024. Duke Regional Hospital is the second largest of Duke Health's three hospitals and offers a comprehensive range of medical, surgical, and diagnostic services, including orthopedics, weight-loss surgery, women's services, and heart and vascular services.

Duke Nursing Highlights:

 

• Duke University Health System is designated as a Magnet organization
• Nurses from each hospital are consistentlyrecognized each year as North Carolina's Great 100 Nurses.
• Duke University Health System was awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy for being strong advocates of specialty nursing certification.
• Duke University Health System has 6000 + registered nurses
• Quality of Life: Living in the Triangle!
• Relocation Assistance (based on eligibility)

 

Job Overview

Duke Regional Hospital (DRH) seeks a Patient Safety Officer (PSO) to join the Patient Safety team to support implementation of patient safety science, practices and system-driven plans for patient safety across the organization. The Patient Safety Officer will be responsible for coordinating activities and deployment of patient safety actions/methods and intervening on safety events, risks or threats, as assigned. In addition, they will assist in support of organizational patient safety and quality initiatives, support and attend related committees, lead training and educational activities, and support the assessment and advancement of the culture of safety. The individual will assist in managing data, identifying trends, and advocating for advancement of patient safety.

The PSO will primarily utilize a variety of proactive and retrospective patient safety tools and methods including Root Cause Analysis, Learning from Defects, Failure Modes and Effects Analysis, human factors analysis, and trend and pattern recognition utilizing a variety of safety signals. In addition to specialized patient safety and quality improvement knowledge, the PSO will need to demonstrate strong soft skills to be able to read the environment as well as build trust and collaborative relationships with team members across the organization.

 

 

Shift Information

 

Fulltime: 40 hours per week
Monday-Friday, 8:00am-4:30pm
No weekends or holidays

 

Duties and Responsibilities of this Role

 

•    Facilitates the implementation of the organization's patient safety plan in alignment with the Duke Health and Duke Regional Hospital objectives.
•    Collaborates with physician, nurse, and other clinical and non-clinical leaders, including quality and Lean champions, to influence leadership in the transformation to, and support of, a robust culture of safety.
•    Facilitates sentinel event response and ensures thorough and credible root cause analysis approach following standard methodology.
•    Conducts and coaches others in proactive analysis to identify trends and patterns or gaps in systems and processes related to all aspects of care delivery, patient and staff safety.
•    Promotes learning culture through multi-faceted system to share.
•    Contributes to development of patient safety, culture and teamwork training content, documents, materials, and courses.  Provides training and coaching to all levels of the organization.
•    Serves as a facilitator and change agent with ability to navigate challenging situations and complex issues with an objective approach employing humble inquiry and leadership skills.
•    Practices skills of open-ended questioning, attentive listening, recognizing sound PDCA problem solving and A3 thinking in alignment with the Duke Quality System.
•    Coaches others and facilitates the development of action plans and mechanisms to monitor and analyze effectiveness of improvement efforts 
•    Supports project management activities and/or works with project managers on project initiation, planning, execution, monitoring, and closeout.
•    Performs other related duties, administrative or otherwise, incidental to the work described herein.
 

 

Minimum Qualifications

Education

 

•    Bachelor’s degree in a health-related or business field is required.  Masters' Deg