Overview

Perform customer service, clerical, and accounting duties to operate the “Patient Fund Management Office”; perform cashiering functions for petty cash and cafeteria cash, perform clerical and accounting duties involving the maintenance/updating of accounts including the preparation and posting of monthly transactions; perform other clerical and accounting support functions.

 

Responsibilities

Core Competencies:

• Strategic Orientation: Anticipates market, customer, industry and economic trends, issues and development and identifies new innovative opportunities to create competitive advantage for the organization.

• Initiative: Willingly seizes or creates opportunities to improve current & future business Performance.
• Results Orientation: Focuses on delivering superior performance by setting and achieving stretch goals.
• Organizational Know-how-understands and uses formal structure, important relationships and culture within HSL and with external customers to accomplish work objectives and outcomes.
• Impact and Influence: Persuades, convinces, and enlists others to support and adopt a course of action or direction in support of organizational goals.
• Customer Service Orientation: Takes personal responsibility for understanding the real and underlying needs of customers’ and anticipating and meeting their expectations to establish viable, long-term relationships.
• Teamwork and Collaboration: Works effectively within a team, group and across the organization and accomplishes tasks and desired results while behaving constructively as opposed to separately and competitively.
• Interpersonal Sensitivity: Increases understanding of others by noticing, interpreting and anticipating feelings and concerns: respects, values and uses individual differences to generate new opportunities and enhance solutions.
• Building People Capability: Develops and empowers others to ensure a ready and skilled supply of talent to meet future business needs.
• Communication: Absorbs, comprehends and exchanges information with others, enhancing mutual understanding of ideas, issues and desired action.
• Technical Expertise: Uses and Expands technical body of knowledge to continuously improve work deliverables, share technical information with others, and establish leading technology practices with the organization.
• Innovation and Creativity: Develops, implements, sponsors or supports new and improved methods, procedures, products, processes, solutions, etc. to improve performance.

 

III. Position Responsibilities:

 

Patient Fund Management Office Operations

• Perform and process transactions as follows:
• Ensure individual accounts are up to date, accurate, and in balance.
• Post all cash, check, credit card and EFT transactions to individual accounts.
• Receive deposits and process withdrawals.
• Handle requests from patient or family for payment.
• Ensure that withdrawals meet department guidelines for approvals.
• Ensure that all records are complete and organized.
• Process patient request for cash withdrawals – maintain current listing of withdrawal limits or accounts that are on a scheduled or restricted cycle for withdrawal of monies per their family.
• Follow up with family member on overdrawn accounts.
• Review patient discharge and process refund to family members.
• Maintain and reconcile cash boxes (daily and holding).
• Prepare Daily worksheet and other cash activity reports.
• Process payment of bills like Insurance Premiums, Salon, Phone & Cable…
• Process checks weekly from requests for payment.
• Answer incoming telephone calls regarding patient account related questions/inquiries; verify balances & mail statements on request.
• Ensure a high level of customer service.

 

Perform accounting functions for the Patient Fund Management Office

• Balance checkbook and all other activity.
• Prepare/post monthly interest to Resident PNA accounts if any.
• Process and mail account activity statements quarterly.
• Be expert on SSA and Medicaid rules and regulations regarding patient fund.
• Monitor account balances for patients on Medicaid to insure balances do not exceed state guidelines for maintaining eligibility.  
• Prepare annual accounting to Medicaid of PNA balances.
• Support the periodic SSA Rep Payee audit process.

 

Cashiering Functions