Manager, Fraud Investigations

Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

 

This position is on-site Miami, Florida.

 

We are proud to be the vacation-industry leader with global brands — including Royal Caribbean International, Celebrity Cruises and Silversea Cruises — the most innovative fleet and private destinations, and the best people. Together, we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests.

 

Royal Caribbean Group’s Safety,Security & Environment has an exciting career opportunity for a full time Manager, Fraud Investigations reporting to the Director Intelligence, Investigations & Situational Management

 

Position Summary:

The Manager, Credit Card Fraud Investigations, is responsible for building and leading a newly established fraud investigation team. This role includes developing strategies, managing high-level investigations, establishing KPIs, and ensuring compliance with regulatory requirements. The Manager will work closely with executive leadership to drive results, improve fraud prevention efforts, and align the department’s objectives with organizational goals.

 

Essential Duties and Responsibilities:

Team Development:

• Build and operationalize the fraud investigation team, including hiring, onboarding, and training staff.
• Establish policies, workflows, and procedures for fraud prevention and investigation.
• Define team goals, objectives, and KPIs to measure performance and success.

 

Strategic Leadership:

• Develop and execute a comprehensive fraud prevention strategy that addresses current and emerging threats.
• Partner with internal and external stakeholders to enhance fraud detection and mitigation efforts.
• Lead the evaluation and implementation of fraud detection tools and technologies.

 

Performance Management and Reporting:

• Develop and maintain KPIs for fraud prevention, investigation, and resolution.
• Analyze fraud trends and performance metrics, providing actionable insights to executive leadership.
• Prepare and deliver reports, presentations, and recommendations to senior management.

 

Regulatory Compliance and Risk Management:

• Ensure compliance with laws and regulations, including FCRA, GLBA, PCI DSS, and AML requirements.
• Monitor industry trends, emerging fraud schemes, and regulatory changes to proactively mitigate risks.
• Coordinate with legal and compliance teams to ensure proper reporting and documentation of fraud incidents.

 

Leadership and Training:

• Create a culture of accountability, collaboration, and innovation within the team.
• Provide ongoing coaching, training, and development opportunities for team members.
• Lead team meetings, performance reviews, and professional development initiatives.

 

Budget and Vendor Oversight:

• Evaluate and oversee relationships with third-party fraud detection vendors and partners.

 

Crisis and Incident Management:

• Lead the response to significant fraud incidents, including escalation and coordination with law enforcement and external stakeholders. 

 

<