Assistant to Director of Patient Safety & Experience (PSE) and PSE Support Officer

Employment Type: Permanent full time 1.0 FTE (0.8FTE will be considered)

Salary: Remuneration will be commensurate with qualifications and/or experience

Location: Mercy Head Office Richmond/Mercy Hospital for Women Heidelberg / Hybrid

Upload with Application: Resume, cover letter, and all relevant qualifications

Contact: Karen Russell - KRussell@mercy.com.au

Where there’s life, there’s Mercy.

Where there’s care, there’s You.

For over a century, our incredible teams have provided care for people at every stage of life. Across our aged care homes, hospitals and research facilities, and across numerous cities and towns, we’re on a journey to keep growing our impact for the next hundred years.

As a for-purpose organisation with over 10,000 dedicated, compassionate people, we continue to offer more services and deeper care than ever before. With Mercy, you’ll have the chance to make an impact and gain experience that’s hard to find elsewhere.

At Mercy Health, it’s all about taking what we have and making it better.

To do that, we need you.

Join us as at Mercy Health, and help our teams deliver even greater outcomes.

About the opportunity

At Mercy Health, you’ll become part of a proud history built on over 100 years of expertise, skill and care. As the Assistant to Director Patient Safety & Experience (PSE) and PSE Support Officer, you’ll use your highly proficient IT ability, advanced administrative skills and exceptional communication skills to help achieve even more for all who need us.

What you’ll bring
 

It takes a special kind of person to work in healthcare and community services. If you are genuinely interested in helping others, then you’ll find you can build something here and find your place in a team of 10,000 hearts.

To thrive in this role, you will have:

• Excellent time management, organisational and communication skills, with the ability to adapt and problem solve

• Highly proficient Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) skills

• Significant experience with managing executive level committee agendas, minuting and action coordination

• Be highly professional and have a strong sense of responsibility and integrity

• Exceptional literacy skills

• Health literacy knowledge is highly desirable

• Passionate about the experience of our service users

• Process mapping, design and project database management experience is highly desirable

• Demonstrated time management and prioritisation skills; and ability to multitask and meet deadlines

• Quick to develop mutually respectful and working relationships with diverse people and/or community groups

• Ability to work autonomously with minimal supervision and work collaboratively

• Demonstrate initiative, discretion, confidentiality, and judgement of a high order

• Highly developed interpersonal skills and commitment to customer/consumer service excellence

You will also be required to provide evidence of, or in the process of obtaining:

• A current Police Record Check and Working with Children Check.

• Proof of current influenza vaccination and other vaccination status consistent with public health orders.

Ready to help us shape the future of healthcare?
 

Join us and make a meaningful difference in people’s lives - and your career.

Are you ready to apply for this role? Click Apply

Please contact us if you would like to find out more or communicate any requirements to ensure we provide you with a fair and equitable interview and selection process.
 

We acknowledge the Wurundjeri Woi-wurrung peoples, traditional Custodians of the Land in which our Head Office is based, on traditional lands of the Kulin Nation and recognise their deep connections to the land, sea, and culture.

We extend this acknowledgment to the many Traditional Lands that we operate across Australia and pay our respects to Elders past and present.
 

The team at Mercy Health is as wonderfully diverse as the patients, residents, clients and communities we support. We’re proud to be recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA). Mercy Health strongly encourages applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, sexualities, genders, abilities and cultural backgrounds.