Solutions Analyst (1053)- Information Technology- Human Services Agency (162021)

Company Description

This recruitment will be used to fill two (2) positions within the Information Technology (IT) Department of the Human Services Agency (HSA). The positions are located in the Digital Services Unit and the Software Development Unit.

This is a Position-Based Test conducted in accordance with CSC Rule 111A. Learn more about the City’s hiring process here: https://careers.sf.gov/knowledge/process/

• Application Opening – Wednesday, January 28, 2026
• Application Deadline – The final day to apply is February 10, 2026
• Salary Range: $131,456.00 - $165,386.00  Yearly https://careers.sf.gov/classifications/?classCode=1053&setId=COMMN

• Recruitment ID: PBT-1053-162021; RTF0162020-01096508

At the San Francisco Human Services Agency, we believe in a San Francisco where everyone has the opportunity and support to achieve their full potential. We are comprised of the Department of Benefits and Family Support, and the Department of Disability and Aging Services (DAS), and are united by our commitment to deliver essential services that support and protect people, families, and communities.

From financial, nutritional and employment support to child and adult protective services, health care coverage, affordable childcare, and in-home services for older adults and persons with disabilities, our team lends support for all in need.

OUR COMMITMENT TO RACIAL EQUITY

As we work towards our vision of an inclusive San Francisco, we embrace our responsibility to root out systemic racism by creating services and a workforce which reflect the lived experiences and strengths of the people we serve. We are committed to fostering a work environment where our differences are celebrated and everyone has what they need to thrive--no matter their race, age, ability, gender, sexual orientation, ethnicity, or country of origin. Click here to learn more about what this commitment looks like in action.

Job Description

Under general direction, this position is responsible for analyzing, scoping, and overseeing the implementation of technology systems that enhance organization efficiency and effectiveness. Key responsibilities include understanding user needs; gathering requirements; conducting needs analysis, cost-benefit analysis, and feasibility studies; performing structured systems analysis and design; assessing technology and software; and analyzing telecommunications needs. The role also involves project planning and management, system installation, implementation and testing, conversion to production status, and the preparation of technical and procedural documentation. Additional duties include user training, post-implementation assessment, and ongoing administration. In some cases, this position may serve as the primary MIS resource for an organization with a complex system.

The Solutions Analyst serves as a critical bridge between programmatic innovation and technical execution. This individual is responsible for generating and evaluating creative, practical ideas to streamline processes, while working closely with technical teams to ensure those ideas are viable and scalable. The Solutions Analyst will be embedded within the HSA IT Software Development Team or the HSA IT Digital Services Team enabling direct collaboration with developers and engineers. This structure ensures that solutions are designed with a deep understanding of both policy requirements and technological capabilities, improving implementation speed and alignment across teams.

About the Software Development Unit: The HSA IT Software Development team is responsible for the design, development, enhancement, and maintenance of custom web-based and mobile applications that support the Agency’s mission. When appropriate, the team also integrates and customizes third-party vendor solutions to meet program requirements. The Software Development team collaborates closely with program stakeholders to assess business needs and translate those needs into detailed technical specifications for solution development. Following implementation, the team provides ongoing application support and enhancements to ensure continued effectiveness and alignment with program objectives.

About the Digital Services Unit: HSA IT Digital Services is a collaborative agile team that focuses on the design and rapid deployment of various innovative digital technologies across the SFHSA. We primarily focus on solutions that interface with sfhsa.org and the agency intranet (both Drupal CMS web products) an