Strategic Coordinator

Axis Portable Air is the industry’s most disruptive and fastest-growing equipment rental company. We deliver and install portable HVAC equipment across the nation, powered by our rapidly growing network of over 45 offices.

Our secret? A people-first culture that rewards teamwork, work-ethic, and taking ownership—literally. With our Team Ownership Program, every employee receives $10,000 in annual company profit units each year making them an owner of the business. When the company wins, you win too.

Job Type: Full-Time, Hourly, Overtime Opportunities
Pay Range: $27.00 – $36.00 per hour based upon experience + Performance & Team Bonus Opportunities

As a Strategic Coordinator at Axis Portable Air, you will play a critical role in managing work orders and delivering a best-in-class customer experience for our national and strategic accounts. This role sits at the center of communication—connecting customers, internal teams, and field operations to ensure fast, accurate, and high-quality service execution.

We’re looking for someone who thrives in a fast-paced environment, takes ownership, and brings both urgency and care to every customer interaction.

What You’ll Do:

Work Order Management:

• Meet and exceed customer expectations by responding promptly to emergency and non-emergency work order requests.
• Manage requests via phone, email, internal software, and customer web-based platforms.
• Track progress, resolve issues, and ensure accurate documentation from start to finish.

Contract & Administrative Management:

• Create, review, and deliver quotes based on customer requests and service needs.
• Manage invoices, billing support, and related administrative tasks.
• Maintain accurate records aligned with customer contract requirements.

Lead Communication:

• Serve as the primary point of contact for assigned national and strategic accounts.
• Coordinate clear, timely communication between customers and Axis operations and service teams.
• Proactively identify and resolve issues before they escalate.

Technical Application Advising:

• Apply HVAC equipment knowledge to support advanced, customized solutions.
• Partner with field teams to ensure the right equipment and solutions are delivered for each customer need.

When & Where You’ll Work:

Office-Based Role:

• This position is primarily in-office, with limited work-from-home flexibility based on seasonality, performance, and team workload.

Set Schedule with On-Call Rotation:

• You will have a regular schedule, with required on-call shifts—including nights, weekends, and holidays—to support 24/7 customer needs. 

Peak Season Demand:

• Workload increases during peak seasons and weather-related emergencies. Flexibility and responsiveness are key to success in this role.

What It Takes:

• 3+ years of experience in customer service, dispatching, or a similar coordination role preferred.
• A genuine commitment to delivering exceptional customer service.
• Ability to multitask and prioritize effectively in a high-demand environment.
• Strong problem-solving skills with the ability to think both strategically and tactically.
• Clear, professional communication skills with internal teams and external customers.
• High attention to detail, accuracy, and follow-through.
• Ability to work independently while also contributing positively to a collaborative team environment.

Why Join Axis?

Ownership Mindset:

• Each year, you’ll receive $10,000 in annual profit units through our Team Ownership Program. When Axis wins, you win.

Your Effort Is Rewarded:

• As business demand increases, so does your earning potential through shared monthly bonus pools. Hard work is seen, valued, and rewarded here.

Real Gro