Automation and AI Transformation Specialist

Requisition Number: 74219

 

The company built on breakthroughs. ​  
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Corning is one of the world’s leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what’s possible.  ​  

 

How do we do this? With our people. They break through limitations and expectations – not once in a career, but every day. They help move our company, and the world, forward. ​  

 

​At Corning, there are endless possibilities for making an impact. You can help connect the unconnected, drive the future of automobiles, transform at-home entertainment, and ensure the delivery of lifesaving medicines. And so much more.​   

 

​Come break through with us.  

Our Optical Communications segment has recently evolved from being a manufacturer of optical fiber and cable, hardware and equipment to being a comprehensive provider of industry-leading optical solutions across the broader communications industry.This segment is classified into two main product groupings – carrier network and enterprise network. The carrier network product group consists primarily of products and solutions for optical-based communications infrastructure for services such as video, data and voice communications. The enterprise network product group consists primarily of optical-based communication networks sold to businesses, governments and individuals for their own use.

 

Scope of the Position

The Automation & AI Transformation Specialist supports the digital transformation of Global Customer Experience by identifying and delivering automation and AI solutions that improve efficiency, scalability, and customer satisfaction. This role works closely with Customer Operations, Program Management, Commercial Process Excellence, IT, and other partners to move initiatives from idea through deployment and ongoing support. The specialist helps ensure solutions are well documented, tested, governed, and aligned with business needs.

 

Day-to-Day Responsibilities

 

• Represent Customer Operations and Program Management on automation and AI initiatives.
• Partner cross‑functionally with Customer Operations, CEx Program Management, Commercial Process Excellence, and IT to define, document, prioritize, and test initiatives.
• Manage the intake and pipeline of automation and AI opportunities, including benefit tracking.
• Define, track, and report performance metrics for automation and AI efforts.
• Support existing automation solutions (RPA, OCR, AI workflows) in coordination with Automation Specialists and the Automation & AI Transformation Manager.
• Manage ServiceNow or similar break/fix tickets, including triage, documentation, and escalation.
• Create and maintain process documentation, requirements, test scripts, UAT results, SOPs, and user guides.
• Lead or support SIT/UAT testing, production validation, and change control activities.
• Build strong working relationships across technical and business teams and communicate status, risks, and dependencies clearly.
• Serve as the primary point of contact for IT and GCE partners on assigned initiatives.
• Engage with external customers to gather feedback, understand pain points, and ensure solutions meet their needs.
• Communicate proactively with external clients throughout project lifecycles, providing updates and addressing questions.
• Identify process gaps and recommend automation or AI‑driven improvements.
• Coach and support GCE teams as they adopt new digital tools and process changes.

 

Required Skills & Qualifications

 

• Bachelor’s degree preferred.
• 0-3 years experience
• Experience working with SAP/ECC and Salesforce.
• Strong time management, prioritization, and problem‑solving skills.
• Proven ability to lead projects or workstreams through completion.
• Experience documenting complex processes.
• Ability to work independently and manage workload effectively.
• Proficiency with Microsoft 365 tools, including Excel, PowerPoint, Outlook, Word, SharePoint Online, Teams, and Teams Channels.