Operations Representative I

Job DetailsLevel: ExperiencedJob Location: Centralia S Gold St - Centralia, WA 98531Position Type: Full Time - HourlyEducation Level: High SchoolSalary Range: $20.00 - $28.23 HourlyJob Category: OperationsTake a leap and join our team!

At Gesa, we believe in the power of our people. Coming from all walks of life, our team members’ individual stories and unique experiences are our most valuable asset. But it’s how we come together, igniting our collective compassion and commitment to empowering our communities, that makes us succeed. Because we know we go further when we go together.

Here you can join a team who is passionate about serving others, has a desire to do good, and shares a deep love of people. You can engage in meaningful work that impacts your community. You can challenge yourself and grow in your career. And, you can rest assured that your wellbeing and prosperity are our priority.

Get to know us:  About - Gesa Credit Union

 

Role Summary:

The Operations Support Representative I report to the Operations Manager/Team Leader. This position handles a variety of member and internal department requests, such as correspondence, research and transactions. The individual in this role provides high quality service to members and others who may use credit union services and products. They will provide courteous and professional service to members and coworkers and perform all other related duties as assigned. Specific job functions will vary depending on the area of focus within the Operations department.

 

What You Will Be Doing:


Process incoming member mail, close accounts, review returned mail and post fees to accounts, address changes, letters of support and verification of deposits
Incoming/outgoing mail sort delivery
Review and archive branch and member documents for auditing and retention purposes
Audit per requirements within the department area
Respond to member inquires within the established service level agreements (SLAs)
Complete Cases and/or Service Desk tickets within SLAs
Handle W8BEN and IRS Backup Withholding
Review and verify various department reports
Work with leadership to provide ongoing process improvements and continue to review processes to find efficiencies
Attend credit union training sessions, conferences, and seminars as approved by supervisor. Maintain awareness of policies and regulations related to duties and responsibilities
Must understand and perform Bank Secrecy Act (BSA) functions as applicable to job responsibilities
Maintain general knowledge of other organizations within the credit union. Have a general knowledge of all service products offered by the credit union to accurately answer questions from members and staff


 

About You:


Ability to effectively communicate ideas and information, both orally and in writing
Ability to provide excellent customer service attributes
Display proficiency with Microsoft Office programs, Outlook, reporting, and standard office equipment
Ability to identify needed process improvements, be innovative and communicate ideas and solutions to leadership
Ability to work a flexible schedule according to business needs
Ability to work in a fast-paced environment and multi-task without compromising work quality
Ability to work solely or collaboratively while building positive working relationships
Possess critical thinking skills to mitigate fraud/losses to protect our member’s and CU’s assets

QualificationsWhat You Will Need:


High School diploma or GED equivalent required
One (1) to twelve months similar or related experience, in a credit union environment is preferred
Ability to work a flexible schedule according to business needs
Some travel may be necessary to fulfill duties, career development, and training
Proficient with standard office equipment, Microsoft Office programs; familiarity with data processing and standard reporting programs
Display mutual respect, trust and dignity, acting in the best interest of the credit union, always lead by example by displaying solid ethics and integrity. Control risk and manage operations in a safe and sound manner 
Maintain and protect all sensitive data utilizing the highest standard of confidentiality and professionalism


 

Our Team Member Value Proposition:

In exchange for bringing your talent to Gesa, here are a just a few of the benefits and perks we offer:



Competitive Pay


Medical, Dental, Vision, and Life Insurance


20 days/year of Paid Time Off – Plus 10 Paid Holidays!


401(k) Match


Incentive Program


Tuition Assistance and Student Loan Repayment


Commuter Benefits


Paid Time Off to Volunteer in the Community


Product discounts


Engaging Work Environment


Rewards and Recognition Programs



 

Full Salary Range:

$20.00-$28.23

*While our full pay range is listed, most new team members ty