Industrial Automation Services Coordinator

Company Description

Rexel USA is one of the largest distributors of electrical products, data communication, and related supplies in the United States. Rexel USA operates its electrical distribution business in the United States through eight Regions that go to market under various banner and trade names, including Rexel, Rexel Automation, Gexpro, Mayer, and Platt Electric Supply. In addition to an online store, Rexel USA has a distribution network of over 460 warehouse storefront locations throughout the U.S.

Job Description

 it's We are looking for a Services Coordinator to join our Rexel team in Solon, OH!

Summary:
The Automation Services Coordinator is responsible for managing low-complexity services projects by generating quotations, placing orders, handling customer material, coordinating logistics, tracking shipments and billing the customer correctly. Act as a liaison between the customer(s), supplier(s) and internal stakeholders as required throughout projects, providing clear and timely communications. Customers’ key day-to-day contact for certain portions of the Industrial Services offer, which may include, but is not limited to, Remanufacturing/ Repairs, Field Labor engagements, Training and Contracts.

What You'll Do:

• Create quotes for customer inquiries received by telephone, e-mail and fax for Rexel Industrial services. Converts quotes to orders as needed
• Create purchase orders for buy/ resell and services and process with Rockwell Automation
• Support outside sales personnel and product managers for Rockwell Automation services
• Process Rexel Industrial services quotations and provide continuous follow up throughout the completion of the customer's purchasing cycle
• Provide pre-sale and post-sale support for different types of Rexel and supplier support contracts
• Provide support as needed for in-person fee based training classes, including coordination of class schedules, marketing, and class logistics
• Achieve and maintain technical capabilities at required levels, attend customer seminars, schools and special promotions and participates in sales meetings, vendor seminars and training schools to enhance and maintain personal and product knowledge
• Other duties as assigned

Job Duties Disclaimer:
The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time. The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrate commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Rexel USA.

Qualifications

What You'll Need

• Equivalent experience in the industry with a strong sales background will be given serious consideration
• Experience in Inside Sales, Customer Service, Warehouse
• High School or GED - Required
• Other - Preferred
•  
• Two-year technical degree or more preferred

Knowledge, Skills & Abilities

• Customer oriented and motivated with excellent communication, organization, and problem-solving skills
• Ability to prioritize and manage multiple tasks and deadlines
• Strong leadership and organizational skills
• Excellent negotiation skills, interpersonal skills and ability to drive decisions with influence
• Knowledge of the Services offer is essential
• Ability to exhibit a positive, friendly and helpful attitude with customers and to be sensitive to their needs
• Able to meet deadlines
• Excellent attendance record required
• Able to work overtime as needed

Additional Information

Physical Demands:

• Sit: Must be able to remain in a stationary position - Constantly – at least 51%
• Walk: Must be able to move about inside/outside office or work location - Frequently – 21% to 50%
• Use hands to finger, handle, or feel: Operates a computer and other office machinery - Constantly – at least 51%
• Stoop, kneel, crouch, or crawl: Must be able to crouch down to stock shelves, pick up boxes, or position oneself to maintain computers in the lab/under desks/in server closet - Occasionally – up to 20%
• Climb or balance: Must be able to ascend/descend on a ladder, forklift, pallet jack, or other warehouse equipment - Occasionally – up to 20%