Director, Client Management
ZelisAbout the role
At Zelis, we Get Stuff Done. So, let’s get to it!
A Little About Us
Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients.
At Zelis, AI is woven into the fabric of how we work. Every associate is expected - and empowered - to partner with AI to challenge the status quo, accelerate innovation, and amplify their impact. This is a place for builders with a growth mindset who act with agility, embrace change, and use modern technology to shape smarter solutions, exceptional experiences, and the future of our industry for our clients, customers, and our culture.
A Little About You
You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are.
Position Overview
The Director Client Management will lead a team focused on managing a strategic book of business comprised of vertically aligned clients and will drive growth for Business Units by achieving annual revenue targets, ensuring client retention, fostering growth with additional products and services, and ensure Zelis is always exceeding client expectations while driving a superior OneZelis customer experience. The Director will develop and nurture critical internal and external relationships to sustain and build upon Zelis’ value proposition and work collaboratively across the enterprise to achieve their clients goals and objectives. The Director will drive efforts to promote OneZelis, OneTeam inclusive of cross-training and product education within the team.Responsibilities:
In partnership with Client Management leadership, ensures robust strategies and client plans are developed and captured in Salesforce for all clients within their book of business
Management of revenue for assigned team and clients inclusive of payors in the enterprise
Establish regular cadence for review of budgets, forecasts and product utilization for assigned book of business
Ensures that team goals for client renewals & retention are achieved or surpassed
Establish risk identification and mitigation strategies for volume decreases, service gaps, changes in client relationships, and key advocates. Escalates to key leadership partners, develops initial risk mitigation strategy and ensures execution of agreed upon risk mitigation strategies.
Enables team to drive revenue growth through existing product optimization; ensures that team understands and
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