Customer Service & Events Support Specialist

Title: Customer Service & Events Support Specialist

State Role Title: Admin and Office Spec II

Hiring Range: $14.64 an hour

Pay Band: 2

Agency: New College Institute

Location: New College Institute

Agency Website: www.newcollegeinstitute.org

Recruitment Type: General Public - G

Job Duties

New College Institute is seeking an outgoing individual with strong communication and customer service skills to serve as a part-time Customer Service & Events Support Specialist. This is a non-benefited, hourly wage position working up to 29 hours per week, with evening, and weekend hours.

This position serves as the first point of contact for students, faculty, staff, and visitors of New College Institute (NCI). The role provides customer service, administrative, event, and security support to ensure a welcoming, safe, and well-organized environment.

Customer Service

•Serves as the first point of contact for all guests, students, faculty, and staff.
•Works with students, faculty, staff, and visitors of New College Institute to provide a positive customer service experience.
•Answers incoming phone calls; fields student inquiries; assists with student technology; opens the building; and handles customer complaints, as needed.

Administrative & Events Support

•Assists NCI staff with projects and daily operational needs.
•Prints and reviews the daily NCI schedule of events and prepares for events and rentals, as needed.
•Operates classroom and lecture hall technology and assists renters, as needed.
•Assists with NCI and lecture hall events, including arranging and setting up tables, chairs, staging, A/V equipment, and other event-related items.

Security Support

•Ensures all guests sign in upon entering the building.
•Monitors security cameras.

Minimum Qualifications

•High school diploma or equivalent required.
•Strong customer service, communication, and interpersonal skills.
•Ability to interact professionally with students, faculty, staff, and visitors.
•Basic computer and technology skills, including the ability to learn classroom and testing center systems.
•Ability to work evenings and weekends.
•Ability to perform physical duties associated with event support, including setting up tables, chairs, staging, and A/V equipment.
•Ability to monitor facilities and follow basic security procedures.
•Reliable, punctual, and able to work independently and as part of a team.

Additional Considerations

• Proven knowledge of office practices as well as proper English, spelling and grammar usage.
• A work history demonstrating considerable skills, knowledge, and experience performing
customer service functions.
• Experience working and communicating with diverse groups.
• Post-secondary education in technology and/or customer service training.
• Bilingual a plus.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

State employees who have been affected by Policy 1.3 Layoff and possess a valid Interagency Placement Screening Form (Yellow Card) or a Preferential Hiring Form (Blue Card) must submit the card BEFORE the closing date for this position. The card may be scanned and attached to the application or faxed to (804) 371-7401. Please include your name and the position number of the fax cover sheet.

Reasonable accommodations are available to individuals with disabilities during the application and/or interview processes per the Americans with Disabilities Act. Please call 804-225-2131 for assistance. AMERICORPS, PEACE CORPS, AND OTHER NATIONAL SERVICE ALUMNI ARE ENCOURAGED TO APPLY.

Equal Opportunity Employer

Contact Information