Sr. Manager, PX, GWE, Hard Services Lead

ROLE SUMMARY

This position will be fully accountable for 24x7x365 campus management, oversight, and delivery of maintenance services in support of the Research & Development organization at the Groton, CT site comprised of 2.3M SQFT supporting a campus occupancy of ~2,200 colleagues and contractors. The site has the greatest concentration of specialty labs in the R&D network consisting of small molecule clinical manufacturing, GxP and non-regulated laboratories, vivarium, technical space (central utility plant) and office workspace facilities. Nearly every breakthrough therapy in the pipeline passes through Groton facilities and processes. The incumbent safely provides reliable site infrastructure to support research at a minimum cost to maximize funding for science. The incumbent also implements site efforts to identify, develop, implement and manage reliability-based maintenance function(s), asset management, and provides technical and engineering oversight of the campus and facility infrastructure, systems and equipment services.

This position will manage the outcomes of work performed by colleagues as well as supplier(s) responsible for facility maintenance and operations while providing oversight and direction for resources supporting projects from concept through turnover. This position will have budgetary responsibility for site operations, expense projects, scheduling, and must manage the campus facilities to ensure assets are maintained in a manner that supports critical business objectives. A close working relationship with research colleagues and internal and contracted resources will facilitate the development of facility requirements, analysis of needs, recommendations, and execution of plans and options that align with overall Global Workplace Experience (GWE) objectives and goals.

As a member of the GWE Site Leadership team this role will also ensure compliance to Pfizer internal and external regulatory requirements for GWE directed work performed on asset/systems and collaborate with key stakeholders to monitor risk, assist with operations, Business Continuity, and Crisis Management.

ROLE RESPONSIBILITIES

• Ensure the outsourced service provider maintains and operates the campus facilities in a manner that maximizes the productivity of personnel in laboratories and support spaces. Provide technical support and troubleshooting as needed for HVAC, utility, and control systems to minimize unplanned interruptions.

• Ensure that the supplier's preventive maintenance program is optimized to meet the needs of the business. Review and approve scheduled shutdowns.

• Responsible for relationship management with senior stakeholders at site to ensure infrastructure and services support and facilitate the full range of business operations while ensuring enterprise needs are aligned and balanced against local business needs and constraints.

• Implement engineering, EHS and security strategies, policies, standards, and guidelines at the site level.

• Ensures proper protocols are followed to maintain compliance with equipment, facility, automation, and asset management infrastructure. 

• Responsible for the interface with executive managers of key contract partners to ensure appropriate governance, service performance and value and efficiencies are delivered at the local level.

• Identify opportunities for improved site-level service delivery from providers through innovation, technology, and processes.

• Chair or otherwise, lead a site level operations team to include key stakeholders, business partners, and contract partners.

• Track and monitor performance metrics and indicators for the site.

• Report performance and executive level decisions or interventions to ensure compliance with the contract terms.

• Deploy compliance processes locally. Identify/escalate operational risks to governance teams to drive the organization to meet highest standard of ethics and compliance while managing risk.

• Teach and coach internal team members and service partner leadership on facilities management service excellence principles, techniques, and behaviors.

• Embed a culture of innovation, continuous improvement, and customer focus while creating strong teamwork between GWE, its service partners, and its customers.

• Financial savvy with a command of pricing and profitability, working all aspects of the P&L to deliver viable business propositions and support the purchasing SME and site teams in the vendor contract procurement process.

• Manages approved operational budgets. Ensures maintenance for equipment, facilities, and systems is performed to keep operations optimized. Responsible for the documentation of facility modification processes and change co