Senior Configuration/Release Engineer

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

What you get to do in this role:

As a Build and Release Engineer, you will be part of a team that is building the next generation build and release platform for ServiceNow. We need your expertise to help develop, scale, automate, and improve the underlying infrastructure, software, processes, and services required to support enterprise software development, quality engineering, and production releases.  This includes the following responsibilities: 

• Develop the next generation of the Build and Release platform for a fast-growing development organization. 

• Support and maintain source code management and build tools (Git/GitHub/Jenkins/Maven/Nexus) 

• Provision, monitor, and manage virtual servers in AWS to scale the Build and Release Platform 

• Work with Kubernetes on deploying Jenkins and other application servers in AWS 

• Automate provisioning with Chef 

• Tool adoption and integration 

• Troubleshooting, problem solving, root cause analysis, and documentation 

• Support and improve the build pipeline 

• Branching and code repository administration 

• Developing productivity tools & plugins 

• Automate anything you can get your hands on 

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry. Understanding of automated build and release systems.

• Proficiency in one or more scripting languages 

• Experience in source code management and branching 

• Experience with Linux and networking skills, including ability to tune and scale Linux systems 

• Passion for automation, continuous improvement, and DevOps culture 

• Clear communication skills, both in person and online 

• Security and compliance minded 

• Fluency in the software development lifecycle 

• Passion and commitment to customer service 

Preferred Qualifications: 

• Experience in developing automation in large enterprise scale development environments 

• Inter-team training and knowledge sharing 

• Ability to tune and scale Linux systems 

• Experience managing, debugging, and improving build systems 

• Experience with agile methodologies 

• Fluency in several of the following technologies: 

  • Git / GitHub 
  • Gradle / Nexus 
  • Ruby / Perl / Shell Scripting 
  • Jenkins 
  • Amazon Web Services 
  • Chef 
  • Linux (CentOS/Fedora/RedHat) 
  • Kubernetes / Docker 

Basic Qualifications: 

• 3+ years hands on experience with automation, build & deployment processes, and configuration management 

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

MD2023

For positions in this location, we offer a base pay of $112,800 - $191,800, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is lo