Human Resources Operations Generalist

Under general supervision, the Human Resources Coordinator serves as the primary point of contact for the Human Resources, Equal Opportunity, and Compliance (HREOC) department, ensuring exceptional customer service and operational support. This role oversees front office activities, coordinates administrative functions, offers comprehensive administrative support in employee/labor relations matters, and supports departmental programs and events.

Key responsibilities include overseeing front office activities, coordinating administrative functions, managing communications, maintaining records including but not limited to HR, employee and labor relations records, assisting with recruitment and compliance processes, and tracking resources and budgets. Additionally, the position supports departmental programs and events while fostering a welcoming environment and ensuring the efficient delivery of HR services to the campus community.

• Maintain and update departmental records, including compliance tools, tracking spreadsheets, and personnel files.
• Provide administrative support for employee and labor relations matters by maintaining records of grievances, union leave and distribution of information requests under the Higher Education Employer-Employee Relations Act (HEERA).
• Support the recruitment and onboarding process by assisting with job postings, I-9 compliance, and file establishment.
• Assist with tracking operating expenses, reconciling purchases, and maintaining budget-related records.
• Prepare files for personnel reviews and ensure proper documentation of file access and updates.
• Assist with planning and logistics for hybrid and in-person events, including communication campaigns and catering requests.
• Coordinate the distribution of departmental materials and support employee engagement initiatives.
• Conduct research and provide cost estimates for events and departmental activities.
• Support the recruitment, selection, and onboarding of student assistants.
• Assign and monitor tasks for student assistants, providing guidance as needed.
• Serve as the primary point of contact for visitors and callers, providing information on HR services and policies.
• Direct inquiries to appropriate personnel and assist customers with completing forms and requests, including on-site support at kiosk.
• Maintain a professional and welcoming front office environment, including opening and closing procedures and ensuring shared spaces are organized.
• Manage departmental voicemail and email accounts, ensuring timely responses or appropriate delegation.
• Coordinate incoming and outgoing mail, ensuring proper routing and timely delivery.
• Provide general administrative support, including photocopying, scanning, filing, and preparing correspondence.
• Schedule and prepare conference and training rooms, ensuring equipment and materials are set up as needed.
• Assist with inventory management, procurement, and supply orders, including vendor coordination and work orders.
• Other duties as assigned.

Experience:  Several years of related administrative support work experience.

• Bachelor’s degree in business administration, human resources, or a related field.
• Three years of progressively responsible administrative or office coordination experience in Human Resources or higher education setting.
• Demonstrated experience providing front office support and customer service in a professional environment.
• Experience with managing electronic records and utilizing HR or administrative software systems (e.g., applicant tracking systems, HRIS, I-9 compliance tools).
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Knowledge of procurement and budget tracking processes.

• Ability to operate and use modern office equipment including computers and applicable software, including human resources information systems, at an intermediate level.
• Knowledge of Human Resources practices and principles.
• Knowledge of principles and procedures of effective record-keeping; ability to maintain files and records.
• Ability to