Customer Service Representative - Medical Spa Scheduling (ZR_25046_JOB)

This is a remote position.

Role Name: Customer Service Representative - Medical Spa Scheduling

Schedule:

• Monday to Friday, 9am to 6pm Eastern with an hour unpaid break
  

Client Overview

Join a thriving medical spa that specializes in aesthetic treatments and wellness services, helping clients enhance their confidence and well-being. This established practice has a strong lead generation system and focuses on providing exceptional patient care from the first point of contact through treatment. The spa operates with modern CRM systems and has built a reputation for professional, caring service in the growing medical aesthetics industry.

Job Description

This is an exciting opportunity to be the welcoming voice that connects patients with life-changing aesthetic treatments. As a Customer Service Representative, you’ll work with warm leads who are already interested in services, making this a rewarding role focused on helping rather than selling. You’ll play a vital role in the patient journey by managing appointment scheduling and providing excellent customer service in a supportive, professional healthcare environment. This position offers the perfect blend of administrative responsibilities and meaningful patient interaction.

Responsibilities:

• Handle inbound calls from patients seeking consultation appointments
  
• Make outbound calls to leads generated through the medical spa’s marketing efforts
  
• Work within the company’s CRM system to manage and track leads
  
• Schedule consultation appointments for patients based on available time slots
  
• Provide excellent customer service to ensure positive patient experience
  
• Follow up with leads to convert them into scheduled appointments
  
• Maintain accurate records of all patient interactions in the CRM system
  

Requirements:

• Previous experience in customer service or call center environment
  
• Comfortable making and receiving phone calls throughout the day
  
• Familiarity with CRM systems and basic computer skills
  
• Strong communication skills and professional phone manner
  
• Ability to work independently while following established processes
  
• Experience in healthcare or medical spa environment preferred but not required
  

• HMO Coverage for eligible locations
  
• Permanent work from home
  
• Immediate hiring
  
• Steady freelance job