Desktop Support Specialist, Information Technology

Overview

Are you motivated to take your experience to the next level?  ServiceLink, the unmatched mortgage industry leader, is in search of a sharp, customer service oriented Desktop Support Specialist.  The ideal candidate will be seeking an opportunity to join a world-class information technology team providing support and services to its desktop users.  If you thrive on being part of a high performance team, we encourage you to apply today.  This is an exciting time to join ServiceLink, where you will enjoy an entrepreneurship culture which drives innovation.

 

 

A DAY IN THE LIFE

 

 

In this role, you will…

 

• Install and configure all new PCs and laptops
• Perform hardware and software break / fix work including but not limited to upgrades
• Develop expert understanding of PC hardware, software, internal software and associated technologies
• Diagnose/resolve end-user problems including recognition, isolation, research of software/hardware errors/features if required and problem resolution
• Execute planned and unplanned infrastructure downtime activities as required
• Assist in maintaining the LAN/WAN infrastructure on a day-to-day basis
• Monitor the infrastructure to identify/resolve issues
• Respond to escalated end-user issues

 

 

WHO YOU ARE

 

 

You possess …

 

• A Technical Associates Degree or equivalent preferred
•  2 to 3 years of relevant technical work experience
• Effective problem solving skills
• The ability to multi-task
• Outstanding customer service skills

Responsibilities

• Installs and configures all new PCs and laptops
• Performs hardware and software break / fix work including but not limited to upgrades
• Develops expert understanding of PC hardware, software, internal software and associated technologies
• Diagnoses/resolves end-user problems including recognition, isolation, research of software/hardware errors/features if required and problem resolution
• Executes planned and unplanned infrastructure downtime activities as required
• Assist in maintaining the LAN/WAN infrastructure on a day-to-day basis
• Monitoring the infrastructure to identify/resolve issues
• Responding to escalated end-user issues
• Participate in maintenance activities geared to ensuring the health and availability of infrastructure equipment
• Providing problem analysis and support to ensure proper escalation during outages or periods of degraded infrastructure performance
• Moves employee equipment
• Organizes and maintains equipment inventory levels
• Analyzes and evaluates PC hardware and software
• Responsible for a broad set of desktop and related technologies including high-end copiers, scanners, and printers
• Assists with purchase order activity
• Frequently lifts, carries, or otherwise moves and positions objects weighing up to 50 pounds
• Provides support utilizing all available tools including remote control technologies
• Assists in the coordination and execution of planned and unplanned infrastructure downtime activities as required
• Understudies one or more infrastructure technology disciplines
• Grasps concepts and develops skill-set
• Applies learning on a supervised basis
• All other duties as assigned

Qualifications

• Technical Associates degree or equivalent preferred
• 2-3 years of relevant technical work experience
• Experience in a Windows 11, and Mac OS X environment
• Experience with Office 365 and above
• Experience with multiple hardware platforms
• Experience with iOS and Android mobile platforms
• Certifications a plus (A+ or other)
• Effective problem-solving skills
• Customer service skills
• Detail oriented
• Sound analytical skills
• Ability to multitask
• Collaborative/enjoys working in teams
• Highly productive in a fast paced environment