Travel Reservations Agent

Do you have luxury and/or international booking experience? Do you have a proven success in planning tailored itineraries with a passion for service? We would love to talk to you. We are a global corporate and leisure personalized travel booking company with 26 international offices. We are a growing company that is looking for travel professionals that can connect and create travel experiences for our most affluent members. We are committed to your ongoing development and offers on the job coaching, partner supplier travel and the opportunity to participate in working from our many offices, around the world. You will work in an intimate environment that promotes teamwork and the opportunity and commitment to grow your career internally as our business footprint grows in the United States.

As a Travel Specialist with a GDS expertise, no two days are every the same! You will use your knowledge to service our client members with their lifestyle travel needs. This will include all types of travel arrangements from booking airline, hotel, cruise, packages, tours and creating those once in a lifetime bespoke experiences for our valued members. Working within our unique office and global atmosphere you will gain the knowledge you need to be successful.

Requirements

• GDS expertise. Must know how to book, refund and exchange on a GDS platform but preferably Amadeus
• A minimum of 3 years recent experience booking domestic and international travel
• Domestic and international destination knowledge, including knowledge of local markets and customer trends
• Ultra High Net Work customer experience
• Exceptional customer service skills and talent for delighting customers who expect the finest service
• Attention to detail when working under pressure
• Ability to deal with ever changing priorities
• Verbal communication skills and strong written skills are essential, customer interaction will be on the phone, email and creating member proposals
• Previous call center experience is a plus
• Most importantly enthusiasm for travel

Benefits

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Tuition reimbursement
• Vision insurance