Network Support Technician Senior – TS/SCI required

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

Top Secret/SCI

Clearance Level Must Be Able to Obtain:

Top Secret SCI + Polygraph

Public Trust/Other Required:

None

Job Family:

SCA

Job Qualifications:

Skills:

Computer Hardware, Information Technology (IT) Systems, Microsoft Windows

Certifications:

None

Experience:

10 + years of related experience

US Citizenship Required:

Yes

Job Description:

Network Support Technician Senior – TS/SCI required

Advance how our customers operate while you advance your career. Join GDIT as a Network Support Technician Senior and build an impactful career in enterprise IT, collaborating with people who are driven and resourceful like you.

MEANINGFUL WORK AND PERSONAL IMPACT

As a Network Support Technician Senior, the work you will do at GDIT will be impactful to the mission of Army Intelligence. You will play a crucial role in securing enterprise systems, advancing future capabilities while driving smarter solutions..

• Lead/Manage/Support: Responsible for monitoring and responding to complex technical control facility hardware and software problems using a variety of hardware and software testing tools and techniques. Serve as the primary interface with contractor support service groups or provide internal analysis to ensure proper escalation during outages or degraded system performance.
• Collaborate: Provide Tier I and Tier II support at remote field and garrison sites, working alongside team members and customers to ensure mission success in both austere field environments and garrison locations.
• Drive: Troubleshoot, maintain, and repair various types of hardware and software while implementing improvements to ensure reliability and performance.
• Utilize: Perform systems administration of desktop and server systems connected to local and wide-area networks, load and maintain cryptographic devices and keys, and provide advice and training to end users.
• Install, configure, and maintain server and desktop systems, including performing basic cabling and integrating systems into local and wide area networks.
• Troubleshoot, maintain, and improve the integrity of network components to ensure secure and reliable operations.
• Provide desktop management, including account monitoring, security updates, and operating system installations, to support effective system administration.
• Manage and respond to Tier I and Tier II support requests, escalating issues as necessary to restore services efficiently.
• Configure operating system enhancements to optimize system performance and reliability.
• Advise and train end users to resolve technical issues and improve their understanding of IT systems and processes.
• Deploy and maintain cryptographic devices and keys to support secure communication systems.
• Take initiative to independently manage demanding customer expectations and site operations in remote or garrison locations.

WHAT YOU’LL NEED TO SUCCEEDBring your expertise and passion for innovation to GDIT. The Network Support Technician – Senior must have:

• Education: Bachelor's Degree
• Experience: 12+ years of related experience
• Technical skills:
  • Extensive knowledge of the principles, methods, and techniques used in network administration and support.
  • Strong understanding of related hardware and software components used in modern network systems.
  • Familiarity with server and desktop installation processes, as well as cryptographic devices and secure key management.
• Security clearance level: TS/SCI
• US citizenship required
• Required Certification(s):
  • DoD 8570.01-M IAT Level II/8140 Computing Environment (CE) Certification as determined by the Program Manager is required prior to support on contract.
  • IAT II 8570/8140 Baseline Certification: Security+ or equivalent.
  • Computing Environment Certification: MCSA Windows Server 2012, Solaris 10, Linux+, VCP5, Azure Administrator Fundamentals, or equivalent.
• Role requirements:
  • On-site daily support at the customer location.
  • Willingness and ability to attain a CI Polygraph for specific roles as determined by the contract.
  • Position requires lifting of objects (e.g., IT hardware), reaching, bending, kneeling (e.g., to plug in cables), and other moderately strenuous activities.
  • Travel may be necessary to support mission objectives.