Substitute Houseperson - Hotel Indigo Lower East Side

Job Overview 

Assist room attendants on assigned floors; collect dirty linens and transport to laundry area, deliver fresh linens to room attendant carts throughout the day. May assist with stripping linens from room and/or the cleaning of public areas. Deliver and retrieve items requested by guests and housekeeping staff.

At Hotel Indigo® we deliver inspired service. In all we do, we are vibrant, curious and original. 

1. Be vibrant by carrying ourselves in a way that says to our guests we are energetic, motivated, confident.
2. Be curious by being aware of our hotel and neighborhood and going out of our way to help guests learn and discover what's going on.
3. Be original by building connections with our guests and being imaginative to create memorable experiences.

DUTIES AND RESPONSIBILITIES

1. Assist room attendants with heavy items such as mattresses and linens. Deliver linens and other supplies to room attendants.
2. Remove all dirty linen from assigned Room Attendants’ carts and closets and transport to laundry.
3. Maintain cleanliness and organization of floor closets and vending areas; remove trash, wipe down shelves/counters; sweep and wax floor, remove non-floor closet items and store in appropriate areas.
4. Respond to guests’ requests such as delivery of housekeeping supplies (e.g. linens, cots, etc.) in a timely and efficient manner.
5. Clean other designated areas such as public restrooms, fixtures, vending areas, storage areas, and other public areas for assigned floors.
6. Report to supervisor needed repairs or unsafe conditions.
7. Respond to guest complaints and ensure corrective action is taken to achieve complete guest satisfaction.
8. Monitor and control supplies and amenities, and minimize waste within all areas of housekeeping.
9. Promote teamwork and quality service through daily communication and coordination with other departments.
10. May collect newspaper and other items for recycling. 
11. May regularly assist with deep cleaning projects.
12. May assist with other duties as assigned.
13. May assist with other duties as assigned.

WORK AREA:  Housekeeping areas, guest corridors, service elevators

QUALIFICATIONS AND REQUIREMENTS

Basic reading, writing, and math skills. Some housekeeping experience and ability to speak English preferred. Hourly rate: $29.15

This job requires ability to perform the following:

• Carrying or lifting items weighing up to 75 pounds and pushing and or pulling items up to 300 pounds
• Frequently standing up and moving about the facility
• Frequently handling objects and equipment to maintain the facility
• Frequently bending, stooping, and kneeling, 

Other:

• Communication skills are utilized a significant amount of time when interacting with guests and employees. 
• Reading and writing abilities are utilized often when reading assignments and completing checklists.
• May be required to work nights, weekends, and/or holidays.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?