Deputy Chief Operating Officer - Control Center (7084)

 

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The Southeastern Pennsylvania Transportation Authority (SEPTA) is the sixth largest transportation system in the United States, with a vast network of fixed route services including bus, subway/elevated, trackless trolley, light rail, and commuter rail serving a 2,200 square mile service region. SEPTA has become an integral force in the economic success of the Philadelphia region, providing an efficient and reliable source of transportation. 

 

We are seeking candidates for the position of Deputy Chief Operating Officer - Control Center (7084) in the Ops/Admin, Finance and Support department.   

 

Opening Date: 01/09/2024

Closing Date: 01/23/2024

Job Grade: SAM 45

Salary Range: Min: $160,004.00 - Mid: $200,018.00 - Max: $240,032.00 

 

OVERALL DESCRIPTION

Responsible for managing all aspects involved in the provision of operations within the Control Center which include the daily service of Bus, Light Rail, Subway Elevated, Regional Rail and Suburban Operations. Oversees the communication of delays to passengers and develops strategies to design and implement the sharing of Real Time information.

SPECIFIC RESPONSIBILITIES

• Manages, through Control Center Senior Directors and Directors, the daily dispatching functions for revenue vehicles as well as emergency response functions. Provides leadership and direction for department staff to correct and improve problem areas and to achieve established goals.
• Oversees the communications of delays to passengers on City, Suburban and Railroad, and develops strategies to design and implement the sharing of Real Time information.
• Maintains data files and produces reports to aid the Authority in monitoring various aspects of service delivery.
• Promotes inter-modal cooperation and coordination especially during emergencies or construction projects to ensure minimum service disruptions for passengers.
• Develops and administers control center training programs. Develops a sound organization, staffed with personnel able to perform the functions of the department.
• Interfaces with the National Transportation Safety Board and the Pennsylvania Department of Transportation and other agencies on rules compliance and other operational issues.
• Establishes department goals, policies and programs designed to improve the safety, quality, productivity, and efficiency of transit service to increase customer satisfaction, ridership, and revenue. Works toward their accomplishment through coordination with other divisions and departments, and outside agencies.
• Ensures adequacy of staffing and employee training to ensure the excellent performance of scheduled passenger service.
• Ensures that the highest standards of hospitality to customers and overall customer service are maintained.
• Ensures that employee morale is high and that employees are dealt with fairly and equitably in compliance with labor agreements and Authority policy.
• Directs the preparation of the annual department budget and monitor and control budget expenditures. 
• Interprets Authority policy and administrative directives and establishes department policies and procedures to implement them.
• Makes recommendations and assist in negotiations for changes to applicable labor agreements.
• Enforces safety regulations and implements safety programs.
• Monitors daily activities and the performance of various operational activities. 
• Provides leadership and direction to subordinates to correct and improve problem areas and meet established goals.
• Complies with all Authority and departmental safety and security policies and procedures as well as all applicable job safety responsibilities. Reports any safety concerns, compromises or hazards affecting operations, the public, self and/or other employees. Responsible for personal safety and is encouraged to promote the safety of others.
• Performs other duties as required.

QUALIFICATIONS AND EXPERIENCE

• Bachelor’s Degree from a recognized College or University and a minimum of fifteen (15) years relevant and increasingly responsible transportation operations experience required. Experience in several transportation modes (Surface, Subway/Light Rail and/or Regional Rail) and/or Control Center operations preferred. Previous management experience required. 
• An equivalent combination of advanced education (one (1) year of formal education equating to two (2) years of experience) may be considered in lieu of the above requirements. 
• Thorough knowledge of Safety Rules and Signal Systems, management techniques, system analysis and change management strategies required.
• Excellent written and verbal communication skills with ability to or