Customer Care Representative

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

The Role

The Customer Care Representative’s (CCR) primary role is to manage inbound calls and emails providing support to Account Managers and Customers based on an assigned geographic area. The CCR is responsible for working with cross functional groups to ensure repair orders are processed accurately and timely as well as resolving Customer inquiries related to repair order transactions. 

What You Will Do

• Professionally handle incoming requests from Customers, including service request creation and credit card processing, ensuring that all tasks are performed and issues are resolved both promptly and thoroughly
• Accurately and efficiently record Customer purchase order data into Oracle; orders are received via phone, fax or email
• Email repair order estimates per Customer request and perform order management review ensuring all estimates are emailed per department guidelines
• Process repair estimate approvals/rejections to the appropriate repair facility
• Confirm order sell price is in compliance with GPO contract price
• Investigate status checks, proof of delivery and invoice inquiries providing Customer with up-to-date information
• Facilitate cross functional communications to ensure proper account setup, to ensure orders are shipped to meet Customer requirements
• Utilize available resources to update or increase knowledge on products, systems, procedures, and Corporate initiatives
• Research and document Customer complaints into quality system ensuring that all relevant facts and data are captured; escalate issue based on severity of complaint
• Manage calls and emails via multiple queues
• Other duties as assigned

What You Need To Be Successful

• High school diploma or GED + 3-5 years of business experience
• Bachelor degree + 1-2 years of business experience, with direct contact with Customers and Sales

What STERIS Offers

The opportunity to join a company that will invest in you for the long-term. STERIS couldn’t be where it is today without our incredible people. That’s why we share in our success together by rewarding you for your hard work. Hiring people who are in it for the long run with STERIS is our ultimate goal. We do this by providing competitive salaries, healthcare benefits, tuition assistance, paid time off, holidays, matching 401(k), annual merit, and incentive plans.  Join us and help write our next chapter. 

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STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention.  WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare, life sciences and dental products and services. STERIS is a $5 billion, publicly traded (NYSE: STE) company with approximately 17,000 associates and Customers in more than 100 countries.

If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.

STERIS is an Equal Opportunity Employer.  We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law.  We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.

The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location’s HR Office during normal business hours.