Sr. Manager, Global People Operations PMO

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

Job Description

As a Sr. Manager in our Global People Operations PMO, you will play a crucial role in driving project management excellence and ensuring the successful delivery of strategic and cross functional projects across the Global People organization. This role requires a strong, dynamic leader who will provide guidance, support, and leadership to project managers and business partners.

What you get to do in this role

Project Portfolio Management

• Develop and maintain a comprehensive project portfolio, including project charters, project plans and resource allocations.
• Develop and implement project management standards, methodologies, and best practices
• Prioritize projects based on strategic objectives, resource availability and business impact
• Regularly review the project portfolio and make recommendations for optimization and resource reallocation
• Partner with Portfolio Governance Manager to provide input into the annual operating plan (AOP) and confirm project management support alignment

Project Management Oversight

• Provide oversight and guidance to project managers throughout the project lifecycle
• Review project plans, deliverables, and performance metrics to ensure alignment with project objectives
• Assist Project Managers to identify and resolve project issues, risks and conflicts

Resource Management

• Manage project resource allocation and capacity planning
• Optimize resource utilization across projects to maximize efficiency and productivity
• Partner with Portfolio Governance Manager and COE leaders to align project management resources according to required skills and expertise

Stakeholder Management

• Develop and maintain relationships with key stakeholders, including GP executives, project sponsors and cross functional teams
• Support escalation of risks and issues to stakeholders, ensuring transparency and alignment
• Facilitate decision-making and issue resolution among stakeholders

Project Portfolio Performance Monitoring and Reporting

• Establish and maintain project management metrics and KPIs to monitor performance and project delivery
• Prepare status reports and executive summaries as needed
• Review post-project lessons learned to identify opportunities for improvement

Training and Development

• Develop and deliver project management training programs, workshops, and resources for project managers
• Mentor and coach project managers to enhance their project management skills and capabilities
• Foster a culture of learning, development, collaboration, and innovation within the PMO
• Facilitate the integration of project management best practices into the GP organizational culture

Qualifications

To be successful in this role, you have:

• Bachelor’s degree in business administration, project management or a related field
• Project Management Professional (PMP) c