SVP, Client Ops

<p><span style="font-size: 12pt;"><strong>Overview&nbsp;</strong></span></p> <p>The Client Operations Lead is accountable for driving operational excellence that strengthens client relationships, improves responsiveness, and delivers a scalable, high-quality client experience across key accounts. This role leads the operational system that underpins delivery - spanning budget stewardship, controls and governance, tools and workflow discipline, and the practical ways of working that ensure campaigns and programs execute with accuracy and confidence.</p> <p data-map="item-value"><strong>Responsibilities</strong></p> <p>1. Client Operations Excellence &amp; Delivery Integrity</p> <p>• Own the operational integrity for a key client, ensuring our operating model is delivered with accuracy, consistency and confidence across all teams.</p> <p>• Lead best practice approaches to operational delivery, embedding rigor across workflows, controls, reporting and escalation.</p> <p>• Act as a senior operational escalation point for complex delivery, governance or execution issues, ensuring swift resolution and minimal client impact.</p> <p>• Partner with Client Leaders and Finance to support scope development, staffing models, resource governance and labor tracking.</p> <p>2. Scoping, Budget, Financial Operations &amp; Governance</p> <p>• Establish and maintain robust operational controls and audit-ready processes to ensure compliance, transparency, accountability, and effective risk management across delivery activities.</p> <p>• Lead the scoping and QBR processes, ensuring accurate scope definition, ongoing tracking, budget oversight, and alignment between delivery commitments, financial performance, and business objectives.</p> <p>• Partner closely with Finance to drive commercial accuracy, forecasting, budgeting, and financial reporting, enabling informed decision-making and strong governance.</p> <p>3. Tooling Adoption, Change Management &amp; Financial Tracking</p> <p>This role plays a critical part in modernizing how the team manages financial tracking and workflow operations - moving from manual, fragmented processes to integrated, accountable systems.</p> <p>Financial Tracking Modernization</p> <p>• Establish a single source of truth for budget pacing, reconciliation and spend accountability across all campaigns.</p> <p>• Partner with Finance and Client Leaders to automate recurring financial reporting and reduce manual reconciliation burden.</p> <p>Workflow Management Tool Adoption</p> <p>• Identify and resolve workflow gaps and duplication, ensuring tools function as an integrated operational system rather than isolated point solutions.</p> <p>• Deve