Sr. Manager, Internal Communications

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

The Sr. Manager, Internal Communications develops and executes employee communications and engagement strategies in support of our Finance, Legal and Strategic Development Teams. The strategies elevate the vision and goals of these teams’ leaders within their teams which range in size from 200 to 1,200 employees.

The ideal candidate is a trusted partner and skilled communicator that is focused on driving business objectives, team engagement outcomes, and change management initiatives through communications strategies. This role reports to the Director, Internal Communications and is highly collaborative with leaders, peers, and cross-functional teams across the organization. This job is an individual contributor role that does not have direct responsibility or supervision of staff, but may directly and indirectly manage the work of other teammates or vendors.

Job Description

Core Responsibilities

• Develops and executes thoughtful communications strategies that drive employee engagement based on team and leader-specific needs 

• Approaches communications through the application of marketing/communications best practices, data/insights, employee experience, channel strategies and change management  to help deliver effective campaigns and support business objectives 

• Develops rich, relevant content; keeps communications fresh, creative, and engaging; regularly develops and explores new ideas and strategies 

• Writes effectively and with appropriate tone across leader messages, talking points, presentations, intranet content, digital signage, FAQs, videos, etc. 

• Counsels and supports leaders and peers on the approaches that will achieve desired outcomes; manages through influence and builds trusting relationships 

• Partners and consults with other Internal Communicators to ensure alignment and the effective dissemination of relevant messaging and materials 

• Uses data and analytics to assess and improve strategies 

• Manages consultants/contracted resources as needed, including graphic designers, creative agencies, event planning firms, etc. 

• Graphic design and video production experience is desirable 

• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary

• Other duties and responsibilities as assigned

Qualifications: 

• Bachelor’s Degree or Equivalent 

• Six to seven+ years of experience as a communicator 

• Experience navigating large, complex organizations and working with cross-functional teams 

• Highly professional and comfortable interacting and consulting with senior executives across the organization; ability to develop effective partnerships at all levels 

• Experience managing many projects in a fast-paced environment 

• Experience executing high impact deliverables across a range of tactics and mediums: written, presentation, events, videos, social platforms, digital content and more. 

• Experience in applying change management methodology is desired 

• Efficient, fast-working, results-oriented 

• Ability to work independently and within a deadline-driven environment. 

• High proficiency in Microsoft Office and 365 applications (OneDrive, Word, Excel, PowerPoint) and Share Point 

• Proficiency in graphic design applications (Photoshop, Illustrator, In Design, etc.) and video production a plus 

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - ma