Senior Service Technician

About Us  

"Inspired by Spaces, Empowered by People." At Enclave, we don't just build structures; we cultivate environments where our partners, team members, and communities flourish. Our very name reflects our essence - creating distinct spaces that inspires growth and success. As a unified real estate investment firm, Enclave brings together exceptional development, construction, and property management expertise to specialize in multifamily, industrial, and commercial developments across the Midwest and Mountain West.  

Our Growth Story: Since our founding in 2011, we've expanded to over 250 team members, completing more than 150 projects and managing assets exceeding $1.75 billion. Our rapid growth is a testament to the innovative and collaborative spirit that drives everything we do. For six consecutive years, Enclave has been recognized as one of the 50 Best Places to Work. This accolade reflects our commitment to fostering an environment where everyone feels valued, supported, and inspired to excel. 

 

About the Role 

Senior Property Maintenance Technician 

The Senior Service Technician provides support and expertise to other Service Technicians while assisting in the general maintenance and upkeep of our properties. This individual helps train and develop technicians, while supporting residents through the timely completion of maintenance service requests.

 

Position Logistics

• Primary Work Location: Sioux Falls Region
• Work Environment: On-Site
• Work Schedule: Monday - Friday | Standard hours
• Work Type: Full Time (40 hours/week) 

 

Position Responsibilities

• Training, Coaching & Team Support

  • Serve as a technical expert, providing guidance and assistance to Service Technicians.

  • Partner with the Community Manager Float to onboard and train new Service Technicians through hands-on coaching and skill development.

  • Float across properties to fill staffing gaps, offer specialized expertise, or support team members with complex tasks.

  • Attend and actively participate in Technical Regional Trainings.

  Operational & Regional Support

  • Act as the regional subject matter expert, offering operational support to Service Technicians and Community Managers as needed.

  • Provide regular updates to the Regional Manager regarding property needs and issues.

  • Prepare and distribute Weekly Review Reports detailing regional work order activity.

  • Monitor and manage key performance indicators (KPIs), including:

    • Work Order Days to Completion (turns, resident, internal)

    • Resident Satisfaction Surveys (Move-In, Maintenance)

    • Curb Appeal Surveys

  • Maintain and oversee the regional on-call program calendar to ensure adequate coverage.

  • Prioritize commercial work orders and support Commercial Technicians as needed.

  Project & Maintenance Management

  • Support Capital Expenditure (CapEx) projects by coordinating tasks and aligning with the Regional Facilities Manager on scope, budget, and timelines.

  • Contribute to the preventative maintenance program through regular inspections and proactive issue resolution.

  • Assist with planning and executing unit turnovers, particularly at month-end.

  • Help Service Technicians maintain clean, organized shops and mechanical rooms.

  • Conduct regular regional tool inventory checks.

  General Responsibilities

  • Complete other duties as assigned.

  • Ensure shared and personal workspaces are clean and orderly.

  • Maintain punctuality and consistent attendance in accordance with company standards.

 

Who We're Looking For 

• High school diploma or equivalent required; Associate’s degree preferred

• Minimum of 5 years of experience in a service technician or related maintenance role

• Strong verbal and written communication skills

• Proficiency with basic computer applications, including Microsoft Outlook, Teams, and AppFolio